Rewards Paid to Play Razer Cortex not received | Razer Insider

Rewards Paid to Play Razer Cortex not received

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corma97
for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign

Hey there!

Thank you for sharing your issue with us here. My name is Michelle from Razer Cortex technical support team. Please always feel free to let me know if you encounter any bugs when using Razer Cortex PC.

Raid: Shadow Legends was updated on Aug 03, which causes some unpredictable issues for our users. If you are impacted by this update, please follow the below steps to troubleshoot:


If you encounter this issue before the update, please feel free to provide us with your Razer Cortex logs via PM. And let us know from which day you cannot claim your Razer Silver by playing this game.

@Razer.Speedcr0ss Thank you for bringing this issue to my attention.
@xCryptik Thank you for your reply. That is very useful for our users.

Michelle
xCryptik
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Userlevel 7
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corma97
for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign

Hi @corma97,
You can try this method if it works for you.

Go to My Library > Click on the refresh button > Make sure Raid Shadow Legends appear as shown in below.


At PAID TO PLAY Razer Cortex make sure there is a PLAY button when you hover over the game icon.
Start Plarium Play > Launch Raid Shadow Legends by clicking at this PLAY button at Razer Cortex.
Razer.Speedcr0ss
Userlevel 7
corma97
for several days, it does not give me rewards when playing the Raid legends game in the paid to play campaign


Let me get my peer from the Razer Cortex Team's attention and get feedback.

Hi @Michelle-RazerCortex! Please check out this post. Thanks for your help.
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