2019 Blade Pro 17 - Backlight Bleed

Discussion in 'Razer Support' started by PsychoG33k, Aug 12, 2019.

  1. PsychoG33k

    PsychoG33k New Member

    Does anyone have a new Blade Pro 17 (latest version) without heavy backlight bleed. I'm on replacement #4 in 4 weeks and it seems like I either have extremely bad luck or there is a manufaturing/QA issue on this model. Just moving the bezel slowly opening and closing is putting a lot of pressure all around the LCD causing it to turn white and bleed backlight.
    I have 3 days before giving up and returning for a refund. Just want to hear if there is any hope that at some point I might receive a better 'quality' Blade Pro. My daughters $1600 Blade did not have any backlight bleed. I guess paying twice that amount does not mean better quality. lol.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Sorry for the mishap. This is not what Razer aims. Have you contacted our Support Team prior? If yes, please send me your previews case ID or send email address together with your laptop's serial number via PM so I can check its updates.
     
  3. PsychoG33k

    PsychoG33k New Member

    Case #(*Removed for security purpose)
    Was on hold on and off for 25 minutes yesterday waiting for Escalation Team. Was then told they would call me back... never happened!! On phone again now. Last day before return for refund and start negative review campaign to warn others that this model has issues and support fails to address within a month.
     
    aamcclary likes this.
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I've sent you a PM, let continue from there.
     
  5. PsychoG33k

    PsychoG33k New Member

    I am working with support on replacement I think with what they sent me and tested themselves (White Glove Treatment), we are on laptop #6... I was asking the forum if I'm unique or if there is more of a widespread problem with this model.
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. We are still investigating this behavior. Allow our Support Team to update you via email. Feel free to contact them using the same email thread or you can reply to my PM.
     
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