Activation key - Razer Kraken X USB

Discussion in 'Razer Support' started by clubsharpPaleGold728, Jul 22, 2021.

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  1. Hey!

    Just bought a Razer Kraken X USB Headphone from Media Markt. Was a card inside the box. The activaion thingy. Scratched it. Downloaded the app for the 7.1 surround-sound but when im tryin to activate i got an error like : License code is not valid. I just bought it and it wasnt even scratched yet. So i dont know whats going on. Yes i writed everything correctly. Tried like 100 times.

    Please help!

    SOLVED!
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Was everything covered? I'll be locking this thread now. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I’ll be locking this thread now.
     
  3. BonesawChrispy

    BonesawChrispy New Member

    I just payed the $20 for the program and I have the same problem, when I input the code it says :license code is not valid. why would I purchase the program and they send me a code that does not work?? PLZ HELP!!! or give me a refund
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing. Are you trying to activate the THX Audio Spatial, not the 7.1 Surround Sound? Please send me the following:

    a. A photo that shows the error while activating the code.
    b. A photo that shows the source of the code.
    c. A photo that shows the device's serial number and its original box.
    d. Razer ID's registered email address.

    Save the files via Google Drive or any online drive account, then paste the link in your PM. Ensure to set the link's settings that will allow me to view its content.
     
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