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Anyone managed to fix BlackShark V2 Sidetone volume?

Discussion in 'Audio' started by xFinalLight, Aug 20, 2020.

  1. xFinalLight

    xFinalLight New Member

    I have to crank up my headset volume to max and my game volumes to like 15~20% before I can hear myself.
    Everything in synapse is maxed out, and mic boost also enabled.

    I sound loud when i click the mic test, but the sidetone itself is extremely quiet.
    I've been really frustrated, this is my first Razer product and I was so hyped after checking out all the reviews on Youtube of these headsets.

    Someone please help!
     
  2. Brobnodagain

    Brobnodagain New Member

    Hello again xFinalLight, I've been in a back and forth with the Razer support team since Aug 8th abouts. Got a phone call from them today, they're convinced the quiet sidetone is faulty. (I doubt that). They told me they have five of them for testing and none of them had that problem. So I agreed to do an RMA to see. I'll reply in a few days when the new one arrives and let you know if it is a solution.
     
  3. xFinalLight

    xFinalLight New Member

    Yeah please let me know the result of your RMA, if it truly is faulty i'm sending mine back also.
    I expected more from Razer to be honest
     
  4. xFinalLight

    xFinalLight New Member

    Hey buddy got any update yet? i saw someone reply to me on reddit that they used the USB soundcard from a different razer headset and their sidetone was way louder now.
    Did Razer solve your problem?
     
  5. Brobnodagain

    Brobnodagain New Member

    Hey xFinalLight, I just got the replacement today about 30 min ago. Trying it out now, it is significantly better than what it was before. Even without turning the knob up on the headphones, I can hear myself well. The RMA fixed my problem. Although be warned, it took quite a while to do as you've seen.
     
  6. xFinalLight

    xFinalLight New Member

    hmm then i'll apply for a RMA also, thanks for taking the time to reply mate
     
  7. TW1SM

    TW1SM Member

    I just got the BlackShark V2 Pro and I noticed right away that the sidetone is very low. I got my Kraken TE out and its soooo much louder on the Kraken TE. I don't understand why its so low on the Blackshark.
     
  8. xFinalLight

    xFinalLight New Member

    yeah it's a huge shame, don't want to go through the entire RMA process.
    If Razer can't fix this with a software update i'll sell it and never buy a razer product again honestly.
     
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