Basilisk V2 losing Keybinds mid game

Discussion in 'Razer Support' started by Aesth3tix, Aug 29, 2020.

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  1. Aesth3tix

    Aesth3tix New Member

    Lately after a few minutes of gameplay my Basilisk V2 drops my keybinds and returns to default binds and will not let me change. When I go to synapse it won’t let me access the mouse. Seems to be a synapse issue because when I restart the software, it works fine, but only for a few minutes and I have to restart the software again. Need help in resolving the issue. Thanks!
     
    memes246 likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    For starters, please perform a clean installation of the app and the device drivers by following this guide. PM me the serial number of your mouse if the problem persists.
     
  3. Aesth3tix

    Aesth3tix New Member

    Thanks a ton! I will give it a shot!
     
    Razer.Caziel likes this.
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Let me know how that goes. *Temporarily locking this thread to curb the conversation to PMs.
     
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