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BSOD while using visualizer

Discussion in 'Razer Support' started by ewtonc339, Jul 7, 2019.

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  1. ewtonc339

    ewtonc339 New Member

    When playing music and using the visualizer in Synapse 3 it will play for a few songs but eventually crashes with a bsod.
    It says WiseTDIFw64.sys failed when it crashes.

    Anyone have issues with this?

    Windows 10 btw.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Was this working properly before? Also, have you tried to do a reinstallation of Synapse? If you haven't yet, please do and let me know how it goes.
     
  3. ewtonc339

    ewtonc339 New Member


    I upgraded to the huntsman elite keyboard the other day. So it’s been like this from day 1.
    I also have a razer mouse, mouse pad and headset. The headset doesn’t work on synapse 3 so I have synapse 2 installed for that.

    I’ll try reinstalling.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Let me know how it goes.
     
  5. ewtonc339

    ewtonc339 New Member

    After uninstalling and reinstalling I tested it for a couple of days and it still happens.
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Please PM me the build number of Synapse. Let's continue there.
     
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