Chroma Connect Not Working | Razer Insider

Chroma Connect Not Working

  • 18 April 2021
  • 3 replies
  • 24 views
E
I purchased a Chroma Connect RGB controller about 2 months ago. It worked for the first month and then after an update it stopped working. Since then there has been 2 updates (1 just today 4.18.21) and the devices connected to the controller are now working, however, the devices connected through "Chroma Connect" are still not working.

When i have Razer Synapse set to the default "Quick Effects" ALL accessories work correctly, it's only when using Chroma Studio that my RAM and CPU cooler stop working.

Accessories NOT working:
GSkill Trident Z Neo F4-3600C16D-32GTZNC
Cooler Master AMD Wraith Prism - USB connected

System:
Synapse V 3.6.415.40812
Aorus X570 Pro Wifi
Phanteks P500A DRGB (now working)
RGB Strip Light (now working)

I've tried to reinstall and reconnect all the software associated with this and it did not solve the problem.

Please Help, is there a fix?

thanks
Ed
This topic has been closed for comments

3 Replies

Razer.Speedcr0ss
Userlevel 7
ed.1234
I purchased a Chroma Connect RGB controller about 2 months ago. It worked for the first month and then after an update it stopped working. Since then there has been 2 updates (1 just today 4.18.21) and the devices connected to the controller are now working, however, the devices connected through "Chroma Connect" are still not working.

When i have Razer Synapse set to the default "Quick Effects" ALL accessories work correctly, it's only when using Chroma Studio that my RAM and CPU cooler stop working.

Accessories NOT working:
GSkill Trident Z Neo F4-3600C16D-32GTZNC
Cooler Master AMD Wraith Prism - USB connected

System:
Synapse V 3.6.415.40812
Aorus X570 Pro Wifi
Phanteks P500A DRGB (now working)
RGB Strip Light (now working)

I've tried to reinstall and reconnect all the software associated with this and it did not solve the problem.

Please Help, is there a fix?

thanks
Ed


Hey Ed! Thanks for sharing your Razer Synapse-related concern here. Please gather your computer's Razer Synapse 3.0 logs by this log collector and record a video showing the issue so I can forward it to our Support Team/devs. Save the files via Google Drive or to any online drive account, then paste the link in your PM. Let's continue from there.
E
ok after trying again... i found i had to recreate and reapply the chroma studio effects and now it appears to be working.
Razer.Speedcr0ss
Userlevel 7
ed.1234
ok after trying again... i found i had to recreate and reapply the chroma studio effects and now it appears to be working.


Thanks for letting me know. Please observe its behavior within the next 24-48 hours. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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