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Customer Support Down?

W
Chat down, phones deny calls...worried that my RMA laptop is in purgatory, and I need it for work/school. Help!
pancholr
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2 people like this
  • pancholr
    pancholr
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    ventureWindsorTanbit950
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5 Replies

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  • Wargoosen
  • Author
  • 7 replies
  • July 24, 2020
Broke through on the phone, but only to get hold music...for 2+ hours! Phone goes silent at the 2:00:00 mark...still waiting. Ridiculous!!!
W
  • Wargoosen
  • Author
  • 7 replies
  • July 25, 2020
Going on 4 hours ON HOLD!!! Customer Support = 0.0!
W
  • Wargoosen
  • Author
  • 7 replies
  • July 25, 2020
6 hours on hold, and Razer hangs up!! Terrible...terrible...terrible!!!!
F
I'm having the same issue! I need to return a power adapter that arrived and is not compatible with my system. I was told over the phone to contact chat support but no chat support is available all 3 times I've tried at different times.
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  • Wargoosen
  • Author
  • 7 replies
  • July 29, 2020
Breakthrough! All fixed, and it turns out this is the best work your teams have done. I really appreciate the thorough fix, fit, and finish on the system. Running great and enjoying Razer again!
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