Disconnecting and reconnecting?

Discussion in 'General Discussion' started by TheShykid_, May 15, 2021.

  1. xiaminnie

    xiaminnie New Member

    I've had two headsets and it's happening again now, regardless of whether Synapse is installed or not. I don't know what to do honestly, request another replacement or just ask for a different model of equal/lesser value so I stop having to deal with all this nonsense? While typing this it's cute out 9 times lol.
     
  2. thakyZ

    thakyZ New Member

    Well for me it has been happening for quite some time now... Maybe for a year or so? I have made support requests, but often times it doesn't go anywhere in terms of fixing the driver.
     
  3. foxyfate

    foxyfate New Member

    I did what the support team in the threads told me to do and still didn't fix anything. But I figured out if you have your settings open, then go to your devices and you see whatever device is cutting out (in my case it's my Razer Kraken Kitty Editions) it says "driver error" right underneath them when they disconnect. I've uninstalled the drivers and Synapse 3 completely and reinstalled them like in the instructions and they still disconnect...sometimes they disconnect and reconnect every 2 seconds. I'm sending an email to Razer Support today and I'll see what they say. Last time they just sent me a pair of new headphones and the problem still occurred so I don't know anymore. These are the instructions I followed if anyone else wants to try...they didn't fix anything for me. Also mine only disconnect when Razer Synapse 3 is running.
    https://mysupport.razer.com/app/answers/detail/a_id/4000
     
  4. Razerstein

    Razerstein New Member

    Have different USB ports been tried?
     
  5. -Mr.Nobody-

    -Mr.Nobody- Active Member

    just want to quote this hopefuly razer will fix this as soon as possible,i just cant imagine if this problem happen to me i will be super annoyed(glad that so far i have been with razer never once had problem i believe) it looks like there is more cases than i thot, after you mentioned i look around on google and here is some of the cases
    from others about their Kraken Kitty

    1st that has been solved
    2nd source
    3rd source
     
  6. foxyfate

    foxyfate New Member

    LOL this shit has been going on since 2015?! That's actual insanity. I've been talking to Razer Support for the past week and they just keep suggesting the same thing. Uninstall Synapse, uninstall drivers, try different USB, try a different computer, make sure you're not using a hub, etc. I have done EVERYTHING they've said and the only time they don't disconnect and reconnect is when Synapse is uninstalled.

    I've mentioned to the support team multiple times that it could be a potential coding issue with Razer Synapse, or an issue with the drivers the headphones come with, as well as there are no firmware updates on the headphones like they have for some of their other products. But they have no response to any of that.

    Honestly it's kind of weird in all the threads that the support team enters as soon as someone mentions Razer Synapse being an issue they close the thread to PM's only. Kind of suspicious. I don't know maybe it's just me.

    I honestly don't know what to do anymore. They just said the headphones are defective and they will send me a new pair but this has already happened to me before with my original pair. So I told them I wasn't settling for just new headphones this time around and that something else needs to get fixed/changed. I understand it's easier to just say the headphones are defective and send a new pair but like common...try a little harder? I'm so annoyed with Razer Support right now.

    Thank you Mr. Nobody for all your help honestly you've been more helpful than Razer themselves. :joy:

    It's just really sad because I love my Razer products but they are being ruined by bad programs and awful support teams. Truly unfortunate.

    I'll be sure to let you guys know if they find the fix somehow but for now just keeping my fingers crossed.
     
  7. -Mr.Nobody-

    -Mr.Nobody- Active Member

    im blushing, thank you tho :D im here just love to help other with the same interest with Razer. and im glad that if my knowledge would help others :)

    there is a lot of possibilites that could happen so im not quite sure what exactly happening with the kitty kraken since this issue happen while back until now.
    the reason they ask you to DM the support team coz they will address you to more detail step by step, in theory its the same or maybe more details how to solve the problem if the common solution doesnt work

    im still look around for this solution hoping that there is better option. if there is anything update i will let you guys know.
     
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