so I recently just finished my dream razer setup with Blackwidow keyboard, basilisk mouse, kraken kitty headset and goliathus mouse pad.. I updated my computer and my synapse right after connecting everything and it worked fine in the start but then it started disconnecting and reconnecting.. all of it.. and the headset is making a popping sound.. I have no idea what it is at all! Please help
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most likely software issue. there is same problem somewhere here. cant remember tho which one the original post. what i can tell you is. this is gonna be little bit hustle. and sorry for your 1st razer device to have this problem. before you start to do this make sure you have spare mice and keyboard to use.
download uninstaller cleaner - most of insider using ( ccleaner ) to clean all your registry leftovers after you uninstall program.
go to search box and type device manager
and uninstall all razer device manually - on device manager there is listed all your device that have been connected to your PC. for example mice. click mice option and drop down you will see razer device from there.
after you uninstall your razer device ( mice, keyboard, headset, etc that you have. open your cleaner and clean from registry. once you finish all that. dissconnect all your razer device and restart your PC.
once your pc ready re install synapse 3 and then re connect 1 device at the time. and let synapse do the work. remember 1 device at the time,
I tried this, and it still doesn't work, I am glad I am not the only one who has been getting this because then it isn't an issue with my computer necessarily.
I have a Razer Kitty Kraken and have been having this issue for quite some time. Furthermore, I have tried getting a replacement, which has worked for some time, and then eventually it ended up happening again.
I have also done some debugging, and it appears that the USB device just straight up disconnects from the computer and then automatically reconnects. So maybe it's an issue with the headphone's themselves.
I have tried using my headphones extensively on my phone to get no issue at all. Then I tried not using them for about a week, and upon giving them another chance, they started to not pop every second, but as per usual it started happening again, and I still cannot find any issues of what is going on with them.
This is rather annoying, and I almost want to think it's some issue with THX Service or Razer Synapse 3. But I am unsure. I have tried to contact Razer support but every time I don't get much help, which is fine because I am sure they are understaffed because of the pandemic. But other than this I am not sure.
have you tried run without the software or run ur pc into safe mode ?
I just tried safe mode, and it still apparently happens, I am confused as to what it is still, but I guess Razer Synapse is out of the question. Though there does seem to be an issue with my model of Motherboard X570 and the previous one I had which was B550, and they are getting their issues solved via BIOS updates, but so far with the help from MSI no luck yet.
I would like to mention it appears that when I go to move the wire at the base of the headset or the top of the USB plug it does not cut out, so it's not a wire issue.
this is very interesting, how many troubleshooting have you tried ?
would you mind to breakdown here. so i dont have to double explained something that you have tried
I noticed that the THX audio device at time just straight up doesn't work. So I go and fiddle around with it by restarting Razer Synapse and disable the device while doing so. It seems to *sometimes* work after that, but then there is still the issue of the Razer Kraken device disconnecting every so often, which I still think is the fault of my Motherboard but I am still not sure, as the updates that supposedly fix the issue on my motherboard don't seem to work.
I have also tried to reinstall Windows and Razer Synapse.
I also tried to go and uninstall Razer Synapse uninstall all drivers. Then unplug all devices. Then inserted a non-razer keyboard and mouse and reinstall razer synapse after a restart. When reinstalling I log into Razer and then go to the update section and I plug the mouse in first. Which I let it update and then I click update, and I do that with every device up to the headset. And still it likes to disconnect even then.
Unfortunately this HAS to be a Razer Synapse software issue. I've been dealing with the same exact issues for over a year now. I've had my whole computer checked out and there was not an issue. I uninstalled and reinstalled Razer Synapse many times (also uninstalled all my Razer devices) and nothing, still disconnected and reconnected. I treated my headphones with so much care and Razer Support labeled my problem as a hardware issue and sent me a new pair of Razer Kraken Kitty Editions. Now the new pair worked for a few months (like 2-3 months) and then they started disconnecting and reconnecting again. I've tried a lot of troubleshooting and to be honest Razer doesn't see a problem with their software. There's been threads left open with no solutions from Razer for years now. The only time the headphones work and don't disconnect is when Synapse is uninstalled. But then why pay all that money for something you don't get any of the benefits for? It's very frustrating. So if anyone has any other solutions I'm willing to try but at this point I'm about to get new peripherals because the disconnect and reconnect is so frequent... ALSO for anyone contacting Razer Support you will need a video of the headphones (or any other peripherals) disconnecting and reconnecting. Best of luck for everyone with this issue, I understand how frustrating it is!
now im positive this is software issue. you have tried everything and the result are the same,
i was thinking maybe the cabel is broken turns out you doing just fine when you connecting with your phone, the other thing is usb port problem ( you can try this if you have different pc or laptop.
the software issue is beyond my knowledge. i wish to help you until its fully fixed but i cant >.<
if you still have a warrant i could ask for an exchange, who nows mightwork
If you are connecting high tech USB gaming peripherals through USB multi hub, there is bound to cause some disconnect and reconnect issue.
You can go through my logs and my study by clicking the below thread.
Interesting because mine were kitty krakens and I sent them in as well and they worked for a while and then ended up not working after a while just like yours.
I have not been connecting mine to a hub at all, only ports that happen to go into the USB3.1 Gen 2 header slot for the front of my computer on my motherboard, also tried the USB3.1 Gen 2 on the back and the USB 2.0 on the back of my computer and they also had the same issue. I have tried a pair of 3.5mm jack headphones and they have absolutely no issue, then again they aren't USB or used alongside Razer Synapse
Synapse only work well, as long as the PC and its OS and the internal hardware are performing at good state. Factors to check that your PC is performing good~~~
If it is an issue with with the Synapse, there will be hundreds and thousands of other Insiders and RAZER peripheral users that will be having the same issue. RAZER Synapse development team have contributed their efforts to getting the RAZER peripherals to a state of working order.
There will be times when things do disconnect randomly, due to data flow (bandwidth) issue within the hardware or low power driven.
I've seen times when my task manager detect number of programs running in the background, and these did cause my peripherals to act funny also.
To perform full extensive level of OCing, you have to turn off / disable every unnecessary programs and deliver enough cooling.
Also viruses cause peripherals to dysfunction.
Another way to find out if it is RAZER side that is having an issue, try plug your RAZER peripherals and install Synapse to another good working Windows 10 and see if it is just as same or better.
By experimenting variety of checks, it helps you to develop your troubleshooting skills, which can be a great skill set to have; and analyse what works and what does not.
Microsoft releases new Windows updates every fortnight Tuesdays. RAZER Synapse development teams job is to maintain the Synapse, that it works well with the new updates, or implement a new update onto Synapse.
Well for me it has been happening for quite some time now... Maybe for a year or so? I have made support requests, but often times it doesn't go anywhere in terms of fixing the driver.
just want to quote this hopefuly razer will fix this as soon as possible,i just cant imagine if this problem happen to me i will be super annoyed(glad that so far i have been with razer never once had problem i believe) it looks like there is more cases than i thot, after you mentioned i look around on google and here is some of the cases
from others about their Kraken Kitty
1st that has been solved
I've mentioned to the support team multiple times that it could be a potential coding issue with Razer Synapse, or an issue with the drivers the headphones come with, as well as there are no firmware updates on the headphones like they have for some of their other products. But they have no response to any of that.
Honestly it's kind of weird in all the threads that the support team enters as soon as someone mentions Razer Synapse being an issue they close the thread to PM's only. Kind of suspicious. I don't know maybe it's just me.
I honestly don't know what to do anymore. They just said the headphones are defective and they will send me a new pair but this has already happened to me before with my original pair. So I told them I wasn't settling for just new headphones this time around and that something else needs to get fixed/changed. I understand it's easier to just say the headphones are defective and send a new pair but like common...try a little harder? I'm so annoyed with Razer Support right now.
Thank you Mr. Nobody for all your help honestly you've been more helpful than Razer themselves. 😂
It's just really sad because I love my Razer products but they are being ruined by bad programs and awful support teams. Truly unfortunate.
I'll be sure to let you guys know if they find the fix somehow but for now just keeping my fingers crossed.