Error: Item serial number is unknown | Razer Insider

Error: Item serial number is unknown

  • 1 November 2019
  • 5 replies
  • 1 view

Hello.
I recently bought a Razer Kraken Tournament Edition but when I try registering the headset an error pops up saying that the serial number for it is unknown. I made sure to check the Os and 0s but everything seems to be fine. If anybody knows how to fix this problem I'd really appreciate the help. Thanks.

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5 Replies

I'm having the exact same problem /bump
Userlevel 7
@chuustalk and @harpler I'll need each of you to PM me a screenshot of the error along with the serial number of your headsets. This way, I can help you figure out what's causing the issue.
Also having the exact same problem with the Kraken tournament edition - please help
Userlevel 7
ADFVortex
Also having the exact same problem with the Kraken tournament edition - please help

PM me the S/N and where you got the headset from so I can help you out.
Razer.Caziel
PM me the S/N and where you got the headset from so I can help you out.

hi, PM was sent on Wed night - thx