Error: Item serial number is unknown

Discussion in 'Razer Support' started by chuustalk, Nov 1, 2019.

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  1. chuustalk

    chuustalk New Member

    Hello.
    I recently bought a Razer Kraken Tournament Edition but when I try registering the headset an error pops up saying that the serial number for it is unknown. I made sure to check the Os and 0s but everything seems to be fine. If anybody knows how to fix this problem I'd really appreciate the help. Thanks.
     
    harpler likes this.
  2. harpler

    harpler New Member

    I'm having the exact same problem /bump
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @chuustalk and @harpler I'll need each of you to PM me a screenshot of the error along with the serial number of your headsets. This way, I can help you figure out what's causing the issue.
     
  4. ADFVortex

    ADFVortex New Member

    Also having the exact same problem with the Kraken tournament edition - please help
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    PM me the S/N and where you got the headset from so I can help you out.
     
  6. ADFVortex

    ADFVortex New Member

    hi, PM was sent on Wed night - thx
     
    Razer.Caziel likes this.
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