For my Activation Code

Discussion in 'Razer Support' started by Eykseyks, Jan 14, 2022.

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  1. Eykseyks

    Eykseyks New Member

    Hi! Jel,

    Great day! Thank you for contacting Razer support. My name is, Elver, and I will be happy to assist you with your concern.

    We understand that you're having issues with your Razer 7.1 surround sound activation code. We do apologize for the inconvenience that this has caused you. This is not the experience that we would like you to have. Rest assured that we will do our best to assist you with this, and we'll be sure to get this sorted.

    To further proceed, please provide us these information:
    Serial Number:
    Product Number:

    A photo of the Scratch Card
    A screenshot where the device is already registered on your Razer ID

    Also, just for security purposes. Please provide the following:
    Name:
    Email Address:
    Phone Number: 1E9A0956-F612-4222-A1FD-46235FF17532.png

    Once we have the details above, we will provide updates accordingly.

    For your reference, here's your case number

    All the best,

    Elver
    Razer Tech Support
    Customer By Service Email (Jel ken Santos) (14-Jan-2022 12:53 AM)
    ‏‏‎ ‎- External Email -
     
    Last edited by a moderator: Jan 14, 2022
  2. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    Hey, @Eykseyks

    Do not add your personal information in the public forums. I have removed those details.
    It would seem you were in contact with RAZER support regarding your 7.1 Surround Sound activation query.

    Let us start again from here, if you have an issue with your 7.1 Surround Sound activation, send a PM to RAZER official support @Razer.Xenon and provide the followings~~~
    1. Name
    2. S/N
    3. P/N
    4. Proof of purchase (legal receipt)
    5. Email address &/or RAZER ID used for registering your RAZER product
    6. Photo of the damaged Activation Code
     
    Last edited: Jan 15, 2022
  3. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    @Sye_The-Vie, Thanks for looping me in.

    @Eykseyks, You can send me the details that the Support Team in charge of your ticket is asking for via PM so I can update your ticket and further help you out with this. You can also send me the following details below.
    *Thread locked to curb the conversation to PMs.
     
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