Hammerhead True Wireless X unable to connect pc | Razer Insider

Hammerhead True Wireless X unable to connect pc

  • 13 November 2022
  • 1 reply
  • 92 views
B
Hi, I just bought Razer Hammerhead True Wireless X and paired them with my Iphone but when I tried to pair them with my pc —via usb dongle 5.0—, initially the connected sound appeared but immediately they are disconnected.

Notes:

  • They are fully charged


  • My dongle works well with other devices


  • I kept the lid of the case open while trying to connectec them


  • I tried it after and before of updating the firmware


I appreciate some help because I don't know if their some problem with earbuds.
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1 Reply

Razer.Zionzedd
Userlevel 7
Bak16
Hi, I just bought Razer Hammerhead True Wireless X and paired them with my Iphone but when I tried to pair them with my pc —via usb dongle 5.0—, initially the connected sound appeared but immediately they are disconnected.

Notes:

  • They are fully charged


  • My dongle works well with other devices


  • I kept the lid of the case open while trying to connectec them


  • I tried it after and before of updating the firmware

I appreciate some help because I don't know if their some problem with earbuds.


Does your PC have a built-in BT or you're using an adapter? Try to update the BT driver and scan for Windows OS update. If that didn't help, PM me the serial number of your earbuds so I can validate its model and check for other model-specific steps to help you resolve the problem. Thanks!

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