Help For Razer Cortex

Discussion in 'Razer Support' started by sevanthedon, Jan 6, 2022.

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  1. sevanthedon

    sevanthedon New Member

    Hello, I am trying to use booster prime to optomize my League of Legends and it was doing it fine yesterday but today I am getting this message now:

    We're unable to optimize your settings as your game might still be running and or it's settings file is in read only. Please exit the game and/or it's files attribute and try again.

    I've exited the game completely. It's not showing up on my task manager. Can somebody help me please.
     
  2. Michelle-RazerCortexPC

    Michelle-RazerCortexPC Well-Known Member Staff Member

    Hey there!

    Thank you very much for sharing your concern with us here. My name is Michelle from the Razer Cortex PC technical support team. I would like you to know that we have reported this issue to our engineering team. I will update you once we received any response from the team.

    Thank you for your patience.

    Best regards,
    Michelle
     
  3. Michelle-RazerCortexPC

    Michelle-RazerCortexPC Well-Known Member Staff Member

    Hey there!

    Could you please restart your PC and launch Razer Cortex, then, optimize the game League of Legends in Booster Prime without launching the game on your PC. Then, start to play the game after the optimization?

    Our engineering team assumes there are some game-related processes that may still run in the background that you may not know.

    Please feel free to let us know if you need further assistance.

    Best regards,
    Michelle
     
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