Ignored by Razer support team
Hello. My name is Eugene Lekh. I’m am a motion designer from Ukraine.
I have a major problem with my Razer laptop and I can’t solve it for three weeks already.
Long story short:
The support team diagnosed my laptop as defective and assured me that they would cover the shipping and repair costs since the laptop was still under warranty.
More than two weeks have passed, during which I wrote letters to the support service and I was constantly ignored both in correspondence through mail and in correspondence through Facebook messenger.
Three weeks passed and I received a letter that since I did not buy the laptop from an official Razer representative, I have to pay the company for diagnostics.
How should I feel about such a relationship? Is this normal company policy?
This topic has been closed for replies.
- Razer Support
- 2390 replies
Mahoganysystemfast435Hi Mahoganysystemfast435, I already responded to your other post requesting you to PM me your case number so I can coordinate with the relevant team and check our options. Thank you! *Thread locked to curb conversation to PM.
Hello. My name is Eugene Lekh. I’m am a motion designer from Ukraine. I have a major problem with my Razer laptop and I can’t solve it for three weeks already. Long story short: The support team diagnosed my laptop as defective and assured me that they would cover the shipping and repair costs since the laptop was still under warranty. More than two weeks have passed, during which I wrote letters to the support service and I was constantly ignored both in correspondence through mail and in correspondence through Facebook messenger. Three weeks passed and I received a letter that since I did not buy the laptop from an official Razer representative, I have to pay the company for diagnostics. How should I feel about such a relationship? Is this normal company policy?
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