InstallerConfiguration failed to deserialize; | Razer Insider

InstallerConfiguration failed to deserialize;

  • 23 July 2021
  • 2 replies
  • 54 views

Heyo!

Wanted to install Synapse 3 but im getting the following error while installing.

InstallerConfiguration failed to deserialize;
C\\Windows\\Installer\\Razer\\App\\InstallerConfiguration.xml


I can only click "OK" and then it closes. I've tried almost everything, even completely reinstalled windows but it simply wont work. After that i've tried to check the logs and i found the following information;


2021-07-23 21:10:32,000 [9] DEBUG RazerInstaller [(null)] - InstallerConfiguration failed to deserialize: C:\\Windows\\Installer\\Razer\\Installer\\App\\InstallerConfiguration.xml
2021-07-23 21:10:32,006 [6] DEBUG RazerInstaller [(null)] - Local Software Manifest doesn't exist: C:\\Windows\\Installer\\Razer\\Installer\\App\\SoftwareModulesManifest.xml
2021-07-23 21:10:32,012 [6] ERROR RazerInstaller [(null)] - Error getting software modules on Construction
System.NullReferenceException: Object reference not set to an instance of an object.


Server stack trace:
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetOnlineSoftwareModuleList(InstallerConfiguration installerConfig)
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetSoftwareModules()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at System.Action.EndInvoke(IAsyncResult result)
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.<OnNavigatedTo>b__42_2(IAsyncResult ar)
2021-07-23 21:10:37,549 [8] ERROR RazerInstaller [(null)] - Error getting registered devices
System.IO.IOException: Could not establish the connection.
at Razer.ServiceClientBase.RazerClientBase.EnsureConnected(TimeSpan timeout)
at Razer.ServiceClientBase.AutoClient.EnsureConnected()
at UpdateUtility.UpdateClient.GetRegisteredDevices()
at UpdateUtility.UpdateUtil.GetRegisteredDevices()
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetRazerDevices()


It seems something is failing in that XML file. The only information which is in it gives the following;


<?xml version="1.0" encoding="utf-8"?>
<InstallerConfiguration xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<DiscoveryEndpointName>prod</DiscoveryEndpointName>
<DiscoveryServerRoot>discovery.razerapi.com</DiscoveryServerRoot>
<Endpoint></Endpoint>
<PreSelectedSoftwareModules>
<SoftwareModuleId>Razer Synapse</SoftwareModuleId>
</PreSelectedSoftwareModules>
<ResourceDataUrl i:nil="true" />
<ServerRoot>manifest.razerapi.com</ServerRoot>
<SoftwareOrderPriority>
<SoftwareModuleId>Razer Synapse</SoftwareModuleId>
</SoftwareOrderPriority>
</InstallerConfiguration>


Im at a loss. Anyone who had the same problem or knows how to fix it? Got a new keyboard, mouse and headset all Razer. But cant use the software with it 😞.

Best regards,

This topic has been closed for comments

2 Replies

Wanted to add. It gives this error (couldnt edit my post?)


2021-07-23 21:42:30,291 [8] ERROR RazerInstaller [(null)] - Error deserializing path
System.BadImageFormatException: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The module was expected to contain an assembly manifest.
File name: 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlReader reader)
at Razer.RazerInstallerCommon.DataContractXmlSerializer.DeserializePath[TType](String path, IEnumerable`1 knownTypes)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\\Software\\Microsoft\\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\\Software\\Microsoft\\Fusion!EnableLog].

2021-07-23 21:42:30,294 [8] DEBUG RazerInstaller [(null)] - InstallerConfiguration failed to deserialize: C:\\Windows\\Installer\\Razer\\Installer\\App\\InstallerConfiguration.xml
2021-07-23 21:42:30,298 [5] DEBUG RazerInstaller [(null)] - Local Software Manifest doesn't exist: C:\\Windows\\Installer\\Razer\\Installer\\App\\SoftwareModulesManifest.xml
2021-07-23 21:42:30,305 [5] ERROR RazerInstaller [(null)] - Error getting software modules on Construction
System.NullReferenceException: Object reference not set to an instance of an object.

Server stack trace:
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetOnlineSoftwareModuleList(InstallerConfiguration installerConfig)
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetSoftwareModules()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at System.Action.EndInvoke(IAsyncResult result)
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.<OnNavigatedTo>b__42_2(IAsyncResult ar)

Userlevel 7
Xolano
Wanted to add. It gives this error (couldnt edit my post?)


Are you using a personal computer and connected to your home network? Also, if you have VPN settings, please deactivate and check if you can proceed with the Razer Synapse installation. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I’ll be locking this thread now.