InstallerConfiguration failed to deserialize;

Discussion in 'Razer Support' started by Xolano, Jul 23, 2021.

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  1. Xolano

    Xolano New Member

    Heyo!

    Wanted to install Synapse 3 but im getting the following error while installing.

    InstallerConfiguration failed to deserialize;
    C\Windows\Installer\Razer\App\InstallerConfiguration.xml


    I can only click "OK" and then it closes. I've tried almost everything, even completely reinstalled windows but it simply wont work. After that i've tried to check the logs and i found the following information;

    It seems something is failing in that XML file. The only information which is in it gives the following;

    Im at a loss. Anyone who had the same problem or knows how to fix it? Got a new keyboard, mouse and headset all Razer. But cant use the software with it :slightly_sad:.

    Best regards,
     
  2. Xolano

    Xolano New Member

    Wanted to add. It gives this error (couldnt edit my post?)

     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Are you using a personal computer and connected to your home network? Also, if you have VPN settings, please deactivate and check if you can proceed with the Razer Synapse installation. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I’ll be locking this thread now.
     
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