Issue to enable Razer Synapse Skill on Alexa App

Discussion in 'Razer Support' started by Spanjol, May 31, 2021.

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  1. Spanjol

    Spanjol New Member

    Dear Razer Community,

    Anyone else having issues to enable the Razer Synapse Skill on Alexa App?

    I have tried everything, contacted razer support, contacted Amazon support and it seems that no one has a solution.

    I've installed the Alexa module on Razer Synapse 3 and when I give commands to Alexa from Razer Synapse 3 it's working for example "Alexa turn on the lights" (lights meaning other devices I have connected to Alexa) it works.

    Any command related to razer devices example "Ask Razer to open web browser" it's like Alexa doesn't know what I'm talking about.

    The issue is most probably due to the the Alexa skill not being enabled and for some reason I can't enable it, when I click on enable I get redirected to: https://www.razer.com/alexa-setup?c...ngui.amazon.com/api/skill/link/M23Y3HB63VLV8K and the skill doesn't enable.

    Is this available worldwide? Because a representative from Amazon said that it's probably due to my location being Malta.

    I've followed the instructions in the guide above and proof that it's working is that
    when I give commands to Alexa from Razer Synapse 3 it's working for example "Alexa turn on the lights" (lights meaning other devices I have connected to Alexa) it works.

    I've also done a clean installation of Razer Synapse 3 as instructed by Razer support.

    Can anyone please give any guidance on what I can do to solve this?

    Regards,
    Spanjol
     
    Faaacks likes this.
  2. Spanjol

    Spanjol New Member

    What does this have to do with what I posted?
     
  3. stoneweaver28

    stoneweaver28 New Member

    i'm having the same issue. I've installed it on my Kraken Ultimate and it shows up, but I can't control anything. Went to the Alexa app and it says the Synapse is offline. And when you go to the skill to click enable, all it does is take you to the Razer page.
     
    iguruspain and Faaacks like this.
  4. Faaacks

    Faaacks New Member

    I have the same problem and I don't know what to do
     
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