Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Kraken 2019 7.1 surround sound

Discussion in 'Razer Support' started by smurfarama, May 7, 2020.

  1. smurfarama

    smurfarama New Member


    Using Windows 10, I have messed up and no longer have the 'speakers (7.1 surround sound)' option to select in my sound control panel.

    How do I reinstall/setup this option so that I can have the option available in the 7.1 standalone app.

    I have uninstalled/reinstalled the app but it does not generate a new 'speakers (7.1 surround sound)' option.

    Thank you
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your Razer Kraken 2019's concern here. Have you tried clean reinstalling your Razer Synapse 3.0? If you haven't, please click this link and see if it helps.
  3. smurfarama

    smurfarama New Member

    Hi, I have installed synapse 3.0 software because I have also purchased a mouse and keyboard. This did nothing to help the sound... I think the Kraken 2019 is not supported by synapse 3 software.
  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for pointing that out. And yes, that can still help the issue as it allows you to refresh the drivers from the device manager. Please send me a screenshot of the output devices shown in your 7.1 Surround Sound together with the drivers available to the device manager. Save it via Google Drive or to another online drive account then include it in your PM. Let's continue from there.
    sunny_gg1 likes this.
  5. Levaxx

    Levaxx New Member

    i have the same problem and i did it refresh the drivers from the device manager but doesn't work.
  6. BeerStep

    BeerStep New Member

    I have the same problem. The sound system does not appear in the device manager.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >