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Discussion in 'Razer Support' started by edu616, Dec 28, 2018.
did you make a new razer account
yes I even tried to use on new pc
OK seems like its working now there was an update this morning and now it works Thanks took a while but atleast the problem is solved
only weird thing is it sounds exactly like the sidetone even if you use enhancements so alot of static and background noise and the enhancements are not even working so there is the next thing to look at XD
well i was going to say it worked without synapses on a laptop for me until i installed so thats how i pointed it down to the program
Bought it yesterday.
Used it before lunch today.
Put it on to use after lunch, nothing.
uninstalled synapse, nothing.
Support's "lets discuss this via PM" is concerning. We need public information on how to get this to work.
ive done everything and my mic only works if its wired it wont work bluetooth on my windows pc or my ps4
Guys there is a workaround/fix for this. I've attached the link to the Reddit thread about it. Long story, you need to create a NET NEW Razer account and use that account to log in to Synape 3, then the mic will work.
I did do that didn't work one of the mods got to me and send me a link for a firmware update after that it was fixed but now I just left my headset alone and off for a few weeks and now its broken again this time a SHIT craking sound has come up jesus razer fix your shit dont want to ask for fixes every few weeks and everytime turn on my headset
Hello. After trying so many things, I’ve found a solution on my mic problem.
I'ts a Synapse 3 problem with power management:
Create a new fresh account on Synapse and use it (to reset the settings). Turn off then turn on your headset.
Setup the headset but don’t touch the power management part. This will cause the mic problem apparently (let the settings by default).
This work for me now.
Hope it helps
I HAVE THE SAME PROBLEM
I bought headset on monday and the microphone died on saturday.tried everything didnt work at all,
i hope they can fix this.
you are my hero
thx a lot you saved my life
Doing a firmware update did it for me. Just download this and follow the steps:
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