I bought the Razer Nari Ultimate a few days a go. At first Everything was fine until suddenly my MIC stopped working and Windows would not pick up anything from it, everything is correct on my end, I even tried a different computer and set them up with Synapse V3 and that computer also did not pick any sound from the microphone. I decided to google my problems and saw this post: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/
To my surprise there has been a lot of people with the same problem and there has been no fix for it. I installed the latest update on Synapse but still the problem continues. Are you guys (RAZER) working on this since the post above is from October and there still no fix for this? This is my first Razer product and it might be my last I was so exited with the haptic feedback and was able to EQ this headset to my liking and overall this is a solid headset it just needs fixing for it's microphone. The Other issue with the mic is that the side-tone is barely existent as when the mic was working I almost had to put it inside the mouth to get it to register and this was with the setting all the way up. The mic does work when using the 3.5mm headphone jack but that is not the point of a wireless headset!
Microphone Not Working RAZER Nari Ultimate
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or not buts a issue with sypanse and the drivers with muting mic
well I even swaped pc without installing synapse and still it didnt work
Userlevel 6
Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.
Razer.RedPandaBy the way why is the Nari not listed as a supported device on the synapse 3 site
Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.
Razer.RedPanda
Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.
Ok I uninstalled Synapse and all the drivers in device manager yes even the hiden ones, deleted the data in %appdata% and restarted pc reinstalled synapse and driver , restarted pc again and nope mic still not working but the sidetone option in synapse is working >_>
did you
did you make a new razer account
DarkRedHollow
Ok I uninstalled Synapse and all the drivers in device manager yes even the hiden ones, deleted the data in %appdata% and restarted pc reinstalled synapse and driver , restarted pc again and nope mic still not working but the sidetone option in synapse is working >_>
did you make a new razer account
yes I even tried to use on new pc
OK seems like its working now there was an update this morning and now it works :smile_: Thanks took a while but atleast the problem is solved
only weird thing is it sounds exactly like the sidetone even if you use enhancements so alot of static and background noise and the enhancements are not even working so there is the next thing to look at XD
well i was going to say it worked without synapses on a laptop for me until i installed so thats how i pointed it down to the program
Bought it yesterday.
It worked.
Used it before lunch today.
It worked.
Put it on to use after lunch, nothing.
uninstalled synapse, nothing.
Support's "lets discuss this via PM" is concerning. We need public information on how to get this to work.
It worked.
Used it before lunch today.
It worked.
Put it on to use after lunch, nothing.
uninstalled synapse, nothing.
Support's "lets discuss this via PM" is concerning. We need public information on how to get this to work.
Razer.RedPanda
Hi guys! Try to repair Synapse and reinstall/update the drivers. Let me know through PM how it goes.
ive done everything and my mic only works if its wired it wont work bluetooth on my windows pc or my ps4
Guys there is a workaround/fix for this. I've attached the link to the Reddit thread about it. Long story, you need to create a NET NEW Razer account and use that account to log in to Synape 3, then the mic will work.
https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/?utm_medium=android_app&utm_source=share
https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/?utm_medium=android_app&utm_source=share
I did do that didn't work one of the mods got to me and send me a link for a firmware update after that it was fixed but now I just left my headset alone and off for a few weeks and now its broken again this time a SHIT craking sound has come up jesus razer fix your shit dont want to ask for fixes every few weeks and everytime turn on my headset
Hello. After trying so many things, I’ve found a solution on my mic problem.
I'ts a Synapse 3 problem with power management:
This work for me now.
Hope it helps
I'ts a Synapse 3 problem with power management:
- Create a new fresh account on Synapse and use it (to reset the settings). Turn off then turn on your headset.
- Setup the headset but don’t touch the power management part. This will cause the mic problem apparently (let the settings by default).
This work for me now.
Hope it helps
edu616
I bought the Razer Nari Ultimate a few days a go. At first Everything was fine until suddenly my MIC stopped working and Windows would not pick up anything from it, everything is correct on my end, I even tried a different computer and set them up with Synapse V3 and that computer also did not pick any sound from the microphone. I decided to google my problems and saw this post: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/
To my surprise there has been a lot of people with the same problem and there has been no fix for it. I installed the latest update on Synapse but still the problem continues. Are you guys (RAZER) working on this since the post above is from October and there still no fix for this? This is my first Razer product and it might be my last I was so exited with the haptic feedback and was able to EQ this headset to my liking and overall this is a solid headset it just needs fixing for it's microphone. The Other issue with the mic is that the side-tone is barely existent as when the mic was working I almost had to put it inside the mouth to get it to register and this was with the setting all the way up. The mic does work when using the 3.5mm headphone jack but that is not the point of a wireless headset!
I HAVE THE SAME PROBLEM
I bought headset on monday and the microphone died on saturday.tried everything didnt work at all,
i hope they can fix this.
i hope they can fix this.
IroC66
Hello. After trying so many things, I’ve found a solution on my mic problem.
I'ts a Synapse 3 problem with power management:
- Create a new fresh account on Synapse and use it (to reset the settings). Turn off then turn on your headset.
- Setup the headset but don’t touch the power management part. This will cause the mic problem apparently (let the settings by default).
This work for me now.
Hope it helps
dude
you are my hero
lols28898
dude
you are my hero
it works
thx a lot you saved my life
Doing a firmware update did it for me. Just download this and follow the steps:
http://rzr.to/pEvsk
Gl man
http://rzr.to/pEvsk
Gl man
A
Having the very same issue with my new Nari Ultimate. Hope there is a fix soon.
A
19pm73
Having the very same issue with my new Nari Ultimate. Hope there is a fix soon.
Hopefully there is but they have not done any fix since October since that’s the firts time someone had this issue. It’s been months and nothing I will wait for a week if nothing has been solved I’m returning these!
A
My son contacted Razer about the issue. They told him it was a defective product and they would replace it. Razer sent him an email with return instructions. Right now all I know is that he has to take it to a FedEx location nearby to start the process. I'm uncertain of anymore details at this time like if we will have to pay return shipping. Shouldn't have to since it was defective. At least Razer acknowledged the issue and are willing to replace it. I do appreciate that.
Userlevel 6
edu616
I bought the Razer Nari Ultimate a few days a go. At first Everything was fine until suddenly my MIC stopped working and Windows would not pick up anything from it, everything is correct on my end, I even tried a different computer and set them up with Synapse V3 and that computer also did not pick any sound from the microphone. I decided to google my problems and saw this post: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/
To my surprise there has been a lot of people with the same problem and there has been no fix for it. I installed the latest update on Synapse but still the problem continues. Are you guys (RAZER) working on this since the post above is from October and there still no fix for this? This is my first Razer product and it might be my last I was so exited with the haptic feedback and was able to EQ this headset to my liking and overall this is a solid headset it just needs fixing for it's microphone. The Other issue with the mic is that the side-tone is barely existent as when the mic was working I almost had to put it inside the mouth to get it to register and this was with the setting all the way up. The mic does work when using the 3.5mm headphone jack but that is not the point of a wireless headset!
Hi there! Please send over the serial number to me through PM. Let's continue there.
Trying to get a response from Razer on this same issue. Multiple people reporting it, over the course of the last 2-3 months. I have gone through the replacement process twice - just received my third one today, and still having the same issues. There has to be a better answer from Razer on this for a fix, rather than endless RMAing.
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