I bought the Razer Nari Ultimate a few days a go. At first Everything was fine until suddenly my MIC stopped working and Windows would not pick up anything from it, everything is correct on my end, I even tried a different computer and set them up with Synapse V3 and that computer also did not pick any sound from the microphone. I decided to google my problems and saw this post: https://www.reddit.com/r/razer/comments/9l16np/razer_nari_microphone_not_functional_on_windows/
To my surprise there has been a lot of people with the same problem and there has been no fix for it. I installed the latest update on Synapse but still the problem continues. Are you guys (RAZER) working on this since the post above is from October and there still no fix for this? This is my first Razer product and it might be my last I was so exited with the haptic feedback and was able to EQ this headset to my liking and overall this is a solid headset it just needs fixing for it's microphone. The Other issue with the mic is that the side-tone is barely existent as when the mic was working I almost had to put it inside the mouth to get it to register and this was with the setting all the way up. The mic does work when using the 3.5mm headphone jack but that is not the point of a wireless headset!
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I had this same problem. Tier 1 support told me to send it back to Amazon. I got my replacement and it did the same thing. I sent a scathing letter to Razer and they tried to help until they realized I no longer had either headset (returned for refund).
Do yourself a favor: DO NOT BUY THIS HEADSET and if you have, GET A REFUND IMMEDIATELY. Go buy the SteelSeries Arctis 7 instead. I won't buy Razer products anymore after this disaster. Especially with the piss poor support. They should never have instructed me to return the first headset to Amazon and should have worked with me DIRECTLY (as in, a phone call with a real person who can speak English) to figure out the real problem.
Do yourself a favor: DO NOT BUY THIS HEADSET and if you have, GET A REFUND IMMEDIATELY. Go buy the SteelSeries Arctis 7 instead. I won't buy Razer products anymore after this disaster. Especially with the piss poor support. They should never have instructed me to return the first headset to Amazon and should have worked with me DIRECTLY (as in, a phone call with a real person who can speak English) to figure out the real problem.
Userlevel 6
Ryujin27
Trying to get a response from Razer on this same issue. Multiple people reporting it, over the course of the last 2-3 months. I have gone through the replacement process twice - just received my third one today, and still having the same issues. There has to be a better answer from Razer on this for a fix, rather than endless RMAing.
Dunimas
I had this same problem. Tier 1 support told me to send it back to Amazon. I got my replacement and it did the same thing. I sent a scathing letter to Razer and they tried to help until they realized I no longer had either headset (returned for refund).
Do yourself a favor: DO NOT BUY THIS HEADSET and if you have, GET A REFUND IMMEDIATELY. Go buy the SteelSeries Arctis 7 instead. I won't buy Razer products anymore after this disaster. Especially with the piss poor support. They should never have instructed me to return the first headset to Amazon and should have worked with me DIRECTLY (as in, a phone call with a real person who can speak English) to figure out the real problem.
Hi guys! Please PM me the case numbers. I'd like to take a look.
I am sorry to sound mean but that is the only thing support can ask "send us your serial number" and then the problem still continues, this is my first ever Razer product and I am very displeased with this service, I am also having this problem and I check every forum,reddit post every thing I can think of spent hours searching for a solution and I got a big lot of 0000
DarkRedHollow
I am sorry to sound mean but that is the only thing support can ask "send us your serial number" and then the problem still continues, this is my first ever Razer product and I am very displeased with this service, I am also having this problem and I check every forum,reddit post every thing I can think of spent hours searching for a solution and I got a big lot of 0000
I don't think that's mean at all. I think you paid for an expensive product that should come with adequate support. That was my whole gripe in the first place. I understand bugs happen and a launch of a product doesn't always go well, that's completely forgivable. What is NOT forgivable is a lack of help from the product manufacturer. You shouldn't need to kick-and-scream to get to tier 2 support. I was literally told by the tier 1 agent to return my headset to Amazon (where I purchased it from). What good is that? How is that going to fix a problem that is very clearly not isolated to me? All the tier 1 agent had to do was google the problem and see the plethora of other users having the same issue. They could have sent me a new device and had me send in the broken one to them for analysis.
Instead, he said "you'll need to return it" and "ours in the lab works" (Razer guy; if you are reading this, view my chat thread tied to my case number and you can verify this). Well no duh! Of course yours in the lab works! If you had a broken headset in your lab, what good would that be??? The whole situation reeked of inadequate support. I've never had a problem with any other Razer devices before, and so I've never had to deal with support. If this is what I can expect though, why buy anything from Razer? It's only a matter of time before something doesn't work quite right and I'm up a creek. I use my headset for gaming AND work, so it's imperative that it does what I'm paying for.
At the end of the day, you bought a headset (in my case for $150.00) that should work as expected, and you should receive support for that product when it doesn't work right. We shouldn't need to be here griping right now, but here we are. And to be frank, if the product wasn't working as expected, Razer should have found a way to help (like immediately sending a replacement). I need a working headset, not to send mine in for review and have nothing in the mean-time.
Razer.RedPanda
Hi guys! Please PM me the case numbers. I'd like to take a look.
Red panda i had nari for a week or so and I was about to do my normal live stream when i noticed the mic was not working i love razer and I do not want to give it a bad name
I mean I love there the sound and feel of the headset but the mic problem is anoying for me oh well I dont think this problem will be solved, so tomorrow will go and return it and get a cheap mic and back to my old no name brand headsets cuz this is my first razer product and seeing as how my experience and others are with this product I dont think there is any hope, wont even try to ask for repair or anything like that because I heard from others that when they sent theirs in for repair they even needed to pay the shipping >_> which is really weird
I like Razer but they need to fix this and I am clinging onto my last bit of hope it is not ok when someone pays 150$ for my headset for Christmas and not a month later it stops working. Razer is a good name brand so i have hopes when someone up their sees this it gets fixed.
So looks like this is a wireless issue
Ok so bc razer will not admit this i will tell you whats going on Razer has a bug in your razer profile were it thinks mic is muted best thing i know of sp far is to make a new razer id or not use synapse 3
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