My Razer Viper Ultimate freezes

Discussion in 'Razer Support' started by MagnusRosendal_99, Sep 14, 2021.

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  1. MagnusRosendal_99

    MagnusRosendal_99 New Member

    My Razer Viper Ultimate wireless freezes every 5 seconds I press down the left mouse button.


    Things i tried:

    Installing new firmware from razer

    Delete razer synapse

    Delete drivers and installing them again

    Used all the different USB ports on my pc

    Using included cable

    Nothing works


    Running windows 10


    Specs:


    Operating System

    Windows 10 Pro 64-bit

    CPU

    Intel Core i5 9600KF @ 3.70GHz

    Coffee Lake 14nm Technology

    RAM

    32.0GB Dual-Channel Unknown @ 1330MHz (16-18-18-36)

    Motherboard

    ASUSTeK COMPUTER INC. PRIME H310M-E R2.0 (LGA1151)

    Graphics

    27G2G8 (1920x1080@240Hz)

    2450W (1920x1080@60Hz)

    2047MB NVIDIA GeForce RTX 2060 (ASUStek Computer Inc)

    Storage

    476GB INTEL SSDPEKNW512G8 (Unknown (SSD))

    931GB Western Digital WDC WD10EZEX-00BN5A0 (SATA )

    Optical Drives

    No optical disk drives detected

    Audio

    Logitech G733 Gaming Headset
     
  2. Razer.GuitarScar

    Razer.GuitarScar Active Member Staff Member

    Did you receive any Windows updates recently? Have you tried connecting it to a different computer and check if the issue is the same? Try isolating the behavior by following the steps from this link. If that doesn't help, please send me the serial number of your Viper Ultimate via PM.
     
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