Nari Ultimate| haptic feedback wont stop and headset not charging

hi i got my nari ultimate at the start of 2020,
my battery stopped working completely after 6 months and i used aux since then because razer tech support didnt help my at all and i want to return to gaming and i want to enjoy my headset the way it was supposed to be played, wirelessly.

anyway first of all my headset does turn on but only when the usb cable is connected, once i unplug it the headset is turned off like there is no battery, if there is a solution for this not charghing problem i'd really like to return playing wirelessly/

second of all my haptic feedback, it just vibrates. for no reason even when theres no audio and the mic is on mute. maby its the drivers or maby its just faulty but i couldnt turn it on the last 2 years because it doesnt work with aux only and now it just vibrates, with no correlation to audio or anything else.

please if you have a fix for any of this, i really like the audio on this headset and i cant even use its most special qualities (haptics and wireless).

 

Make sure the white cable of your headset is connected to the PCB (open the right earpad - side without microphone) and remove the 4 screws .. but watch out for the cables that go into the earphone! Propably this white cable is disconnected or Your battery is dead!

 

if my battery is dead, can i get a new one?

 

if you're under warranty, please contact with official Razer Support here:

https://mysupport.razer.com/app/warranty-support

You can replace the batteries yourself without warranty, but you must have some soldering experience!

https://www.reddit.com/r/razer/comments/tvuvtc/razer_headset_battery_replacementupgrade_razer/

Right now I have the same battery on my headset ... amazing upgrade but remember you can f *** up the headset ...