Nari Ultimate stops working after few minutes | Worst Customer Service ever! | Razer Insider
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Nari Ultimate stops working after few minutes | Worst Customer Service ever!

  • March 25, 2020
  • 1 reply
  • 19 views
B
I just had my worst customer service experience with Razer today, so I'm here to try to have proper help. First of all I want to make clear my loyalty to Razer so far and this are the product I own from them today! Razer Blade 14 touch screen, top of line Razer Nari Ultimate Razer Blackwidow v2 Razer Mamba Tournament Edition Razer Hammerhead v2 Razer Orochi Razer Atheris Razer Goliathus Overwatch Edition Razer Goliathus mobile Razer Base Station Chroma Razer Leviathan Mini With that said. My Nari Ultimate started yesterday to fail, while playing I started to hear some 2x beep, like Beep Boop, the audio coming and stop,then disconnect. I thought it was battery, but the phone was fully charged and I got error message of device disconnect from Windows. I did full uninstall of Synapse 3, uninstalled removed the folders from ProgramFiles, AppData, ProgramData, went to Registry, removed everything from Razer and THX, rebooted verified everything again to make sure I had no Razer files at all on my computer and installed Synapse 3 again, same problem after few minutes with it working. I changed the USB port and started working again but same problem, beep boop and then gone. Moved from my PC to my Razer Blade, same thing. Got in touch with Razer, instead of helping or sending a new USB Dongle, they said they can't do anything I should talk to my retailer. I live in Brazil and I bought this headset in Germany from Staturn in Frankfurt. I can't go there and ask a new headset, Razer has official presence in Brazil, I checked and there's people working here on LinkedIn, they sell official store from mercadolivre.com.br, at fasthop.com.br and many other places, they could help a loyal customer, but they give their back ! It's so frustrating ! If anyone can help I really appreciate! Thanks !
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • March 26, 2020
    You mentioned you reached out to our Support Team, did you contact NA or Brazil support? Please note that it is our standard procedure to have you contact the reseller for warranty claims. This is clearly stipulated on our Warranty Policy. PM me should you need more information about this. With the current state of affairs in the global stage, I am disinclined to let this thread go on. Consider this thread locked for Hate Posting.
    technokat
    Non-constructive/Hate Posting We do not allow posts that deliberately disrupt conversations, i.e., long-winded, redundant, angry and argumentative comments meant to derail the topic of discussion. Do present your feedback in a clear and concise manner and avoid going off on a tangent. Posts that are intentionally rude or insulting will not be tolerated and will be deleted regardless of how valid the ideas behind them are. We encourage users to share their constructive thoughts, positive or negative provided it is presented in a civil and factual manner. Speculation, especially when it is negative and untrue, tend to incite flaming and trolling – if an issue deserves an official word, it will be communicated. Baseless speculation and the encouraging of such conversations are prohibited.
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