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Not getting silver with supported games

Discussion in 'Razer Support' started by Hardmodelive, May 24, 2020.

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  1. Hardmodelive

    Hardmodelive New Member

    Hello community,
    As of today the supported games are COD MW and Minecraft, i own both of the games but upon playing i don't receive the message "game started, getting silver coin" after i close the game the circle still remains at 0/100 no claim button.
    https://gyazo.com/44f03685b2c724dde092c7ea7550b274
     
    Sliproach likes this.
  2. Sliproach

    Sliproach Active Member

    Same here, i'm getting the launching and tracking pop up upon starting minecaft but when i close it, i'm not getting any option to claim my silver, on the old automated system it was normally lag and was credited the next day but i'm fearful it wont be credited on the new manual click to claim system, i've sent a support ticket i'd suggest doing the same to quickly bring light to the issue.
     
  3. .Surf.

    .Surf. Well-Known Member VANGUARD

    Yup, it seems like today there's a problem with the featured games or with the awarding mechanism.
     
  4. Sliproach

    Sliproach Active Member

    Can confirm minecraft is tracking today got my 50 silevr this morning but no sign of yesterdays 100 silver. :slightly_sad:
     
  5. Hardmodelive

    Hardmodelive New Member

    Yes today reward is working but we lost 100 silver yesterday... would be nice if they consider giving us extra 100silver for the lost day.
     
    Sliproach likes this.
  6. Sliproach

    Sliproach Active Member

    Hopefully so, before you had to manually claim you rewards, they would just auto credit the silver the next day, when there was a know issue. Have my support ticket open hopefully will get a reply soon so fingers crossed for any further updates.
     
  7. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your reward concerns here. I've cascaded this to the team. I'll update this thread once I got a reply.
     
    Sliproach likes this.
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