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PLEASE HELP ME!!!

Discussion in 'Razer Support' started by Pires1523, Apr 15, 2020.

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  1. Pires1523

    Pires1523 New Member

    I have the Mamba wireless mouse. Out of nowhere it will no longer work wirelessly. It is fully charged, all firmware is updated. WHen wired it works fine. When I unplug, it will work for about 2 mins, then the cursor will begin to lag across my screen, and then the Bluetooth light on the mouse stops flashing and I lose connection to my laptop. Please help me, I've tried every combo and can't figure it out.

    Thanks and stay safe during these crazy times.

    -J
     
    Pires1523, Apr 15, 2020
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you have Windows or macOS, and is the wireless receiver plugged directly into your laptop? In any case, please PM me the serial number of your mouse so I can help you further isolate the issue.
     
    Razer.Caziel, Apr 16, 2020
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  3. ArmyGreencovesolo706

    ArmyGreencovesolo706 New Member

    im havig the same probleme but once i unplug it it doesnt work at all
     
    ArmyGreencovesolo706, Apr 22, 2020
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    carsound22 likes this.
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