Razer apps wont open on windows

Discussion in 'Razer Cortex' started by TheWinter07, May 25, 2021.

  1. TheWinter07

    TheWinter07 New Member

    I've downloaded both apps for the Razer devices and neither will open on my pc. Any ideas to rectify?
  2. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your concern here. My name is Michelle from Razer Cortex. I am delighted to assist you with your concern.

    Before we start I need to confirm that the apps you downloaded include Razer Cortex. If so, could you please kindly provide us with your Razer Cortex logs for us to further investigate this issue?

    I have PMed you a simple guide on how to collect and upload your Cortex logs. Please check it if you need my assistance.

    We'll be looking forward to your response soon. Thank you very much for your patience.

    Best regards,
    Michelle Chang
    Razer Cortex Team
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