Razer ELECTRA v2 USB surround 7.1 code

Discussion in 'Razer Support' started by nino_mhr, Oct 20, 2019.

  1. nino_mhr

    nino_mhr New Member

    Hi I didn´t get any code for razer surround 7.1 software with my Razer Electra v2 usb headset. What should I do?
     
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hello there! Thank you for your interest in our products and services. By the way, the 7.1 Surround Sound is only available to our newer headset models such as Razer Kraken X and Kraken 2019 Refresh.
     
  3. nino_mhr

    nino_mhr New Member

    Perfect, i have alredy retuned Electra to the seller...
     
  4. CombatOTTER

    CombatOTTER New Member

    The packaging for Electra V2 I just purchased at Best Buy reads, Virtual 7.1 surround sound via razer surround. This is a false advertising. Is there a class action suit going on that I can participate in?
     
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! We have a Virtual 7.1 Surround sound for our previous headset models, which is, the Razer Surround Pro. However, the team can no longer generate a Surround Pro code as the promotion has already ended for the older devices. It's only available to the newer headset model which I mentioned above. To know more about 7.1 Surround Sound, please click the link below:

    https://www.razer.com/7.1-surround-sound
     
  6. djdhshhsdf

    djdhshhsdf New Member

    If your purchase of the Razer Kraken did not come with the activation code, please register for your product on RazerID to receive it.
    Why can't I get the activation code when I register on the official website
     
  7. djdhshhsdf

    djdhshhsdf New Member

    New
    If your purchase of the Razer Kraken did not come with the activation code, please register for your product on RazerID to receive it.
    Why can't I get the activation code when I register on the official website
     
  8. djdhshhsdf

    djdhshhsdf New Member

    My device is the Razer Kraken X
     
  9. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for letting me know. If you haven't received an activation card in the package and have registered it in RazerID, please check your spam or junk email for the code. If there's none, send me the email address associated with your Razer Synapse account via PM so I can check its registration and verify the code.
     
  10. djdhshhsdf

    djdhshhsdf New Member

    I can't use the card activation code in the box to register or get the activation code email (Removed for security purpose). Can I give an address that can register the headset SN to get the activation code? I sell headphones. Many customers need the activation code
     
  11. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for sharing your email address. However, I removed it as part of the privacy policy. I replied to your PM. Let's continue there.
     
  12. djdhshhsdf

    djdhshhsdf New Member

    Can I leave an email address? I'll ask the customer to send the application form to you directly
     
  13. djdhshhsdf

    djdhshhsdf New Member

    Can I give you an address to register for the activation code? I'll ask the customer to apply directly, which will save me a lot of trouble
     
  14. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Please direct your customers to register their product using their Razer ID by clicking this link: https://www.razer.com/product-registration. If they haven't registered yet, please advise them to use the same link. If in case they haven't received any code, advise them to send me a PM by clicking this link: https://insider.razer.com/index.us?conversations/add&to=razer.speedcr0ss.
     
  15. djdhshhsdf

    djdhshhsdf New Member

    I'd like to know if you can get activation code for website registration products in your region
     
  16. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there. The Razer Kraken and Kraken X should receive an activation code once it is registered. Please also check if your headset have an activation card included in its packaging.
     
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