Razer Huntman Analog V2 is as good as Razer Support!

Discussion in 'Razer Support' started by derei, Aug 4, 2021.

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  1. derei

    derei New Member

    Razer is the world’s leading lifestyle brand for gamers - I agree. It is ONLY about lifestyle, not about actual products and quality. In other words is only about show-off.

    Two Razer Huntsman Analog V2, on two different computers:
    - on one computer the keys spam randomly in game resulting in uncontrollable commands and the only solution is to close Synapse software (it turns out this is common issue, from reading the forum)
    - on the other computer, the keyboard is completely dead as long as Synapse is running. If I want to be able to type, I must close Synapse and by doing this to negate all the advertised features of the Huntsman Analog 2, including the analog function of the keys.

    Speaking about support, after explaining everything I did and what happens, half a day later I received an email that started with a canned answer and continued with some instructions that were telling me to do what I did already - thus proving clearly those support agents didn't even bother to read what I told them.
    Canned answers and cold beans is all that Razer support can offer.

    Thanks Razer for not asking me to clean my keyboard (i just unboxed it)...or some other miraculous fixing that doesn't work anyway.
  2. RuinOrtega

    RuinOrtega New Member

    Did you ever get a solution to your problem? I am having the same issue with the keyboard not working
  3. derei

    derei New Member

    Nope. Their customer support was utterly disappointing.

    I opted for returning the keyboard and the mouse and I doubt I'll ever purchase Razer products. From a premium priced product I was expecting premium quality and support in all aspects.
    I discovered this company: www.redragonshop.com and I am willing to give it a try...
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Your feedback is well taken. I'm not here to invalidate what you've experienced while contacting our Support Team. And yes, the provided assistance/support could have been done better. Please send me your email address or case number via PM so I can cascade it to our team. I’ll be locking this thread now.
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