Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Razer Opus can't pair with either Android or IOS

Discussion in 'Razer Support' started by retrospotVolt312, May 25, 2020.

  1. retrospotVolt312

    retrospotVolt312 New Member

    Hi Guys,

    I've just got my razer opus today, sadly after a long battle I've only managed to connect it to my PC.
    I've got the app, it says it's connected, I can see the battery status, but It doesn't seem to have any connection.
    Blue light keeps flashing which means it is waiting to be paired...
    I have cleaned my phone, reinstalled the app a couple times, gave it all the permissions etc.
    It also won't pair without the app, but instruction doesn't say if I need it or not, I assume I do need it to pair it.
    After i connect it through the app it literally disappears from the Bluetooth devices list on my phone.
    Did it on two phones already(galaxy s9+ and iphone xs), is there any issue with the app maybe?
    It works fine with my PC, only mobile pairing seems to be an issue...
    Does anyone else experience this?
     
    _Fast likes this.
  2. SkinheadOi

    SkinheadOi New Member

    Screenshot_20200525-132157_Settings.jpg Hi same problem here i tried S9+ and Note 10 5G. It's disappointing as they are not cheap
     
    _Fast likes this.
  3. SkinheadOi

    SkinheadOi New Member

    Solved... Just hold power button when you pairing... I did have same problem few months ago with other stuff
     
  4. Techvania

    Techvania New Member

    Can't get mine to pair, either. I go into the BT pairing mode, hear the ping, app says it connects, ping and light still going, won't stop going, BT on Android shows it listed as connected but it doesn't have a connection. No amount of restarting can help. It's just permanently stuck in limbo.

    I have several BT devices connected from super cheap to super expensive and none of them have issues. Following all instructions. NADA.
     
  5. SkinheadOi

    SkinheadOi New Member

    Hello Just do what I did ;) When pairing HOLD POWER BUTTON ON HEADPHONES AND EVERYTHING WILL BE FINE. If this will not help I will record video and I will post on YT. Just let me know here.
     
    ShuiKk1337 likes this.
  6. SkinheadOi

    SkinheadOi New Member

    Hold until they will be paired you will hear beeping like radar...
     
  7. Techvania

    Techvania New Member

    That's going to be a no from me.

    Reread my post. I get the headphones into pairing mode, I hear the ping (as I said) and they just stay there forever.

    When trying to power cycle it just goes directly to pairing mode and nothing but pairing mode. Doesn't matter if I short press or long press - just goes straight to pairing mode and won't leave pairing mode even after the APP says it's connected, even after Android says it connects, the device won't leave pairing mode. Off, on, short press, long press, just goes into pairing and won't leave.

    That's why I said it's permanently stuck in limbo. It won't do anything but sit in pairing mode.
     
  8. SkinheadOi

    SkinheadOi New Member

    Not great quality as I was in work just on break. But it's working. I hope this will help.
     
    Razer.Caziel likes this.
  9. retrospotVolt312

    retrospotVolt312 New Member

    Thanks man! It worked for me on android, but it doesn't work for iOS... Also those headphones are unable to do games in different mode than phone call headset mode. You can do stereo but you wont be able to use your mic. So either you get bad sound and mic working, or no mic and decent sound in games. Good luck to everyone, hope razer will address those issues with connections soon. Cheers!
     
    SkinheadOi likes this.
  10. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member


    Hey there! Thanks for sharing your Razer Opus' pairing concern here. Have you tried clearing all Bluetooth history and pair the headset again? If it's feasible, please pair the headset to another phone and see if the issue persists. Feel free to send me a PM should you need additional assistance.
     
    SkinheadOi likes this.
  11. _Fast

    _Fast New Member

    omg, thank u soo much :)

    im wondering why this information is not in the user manual or something..?
     
  12. _Fast

    _Fast New Member

    were able to solve the problem yet ?
     
  13. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    You're welcome.

    Hey everyone! Please let me know if you still have an issue pairing your Razer Opus by sending me a PM.
     
  14. ShuiKk1337

    ShuiKk1337 New Member

    Thank god, I literally thought I’d have to send this back.
     
  15. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    You can also see this step on this link. Feel free to send me a PM or visit our self-help option should you have other questions or concerns.


    upload_2020-8-9_3-16-16.png
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >