Razer Synapse 2.0 not showing customisation options

Discussion in 'Console Peripherals' started by Moomsy, Sep 26, 2021.

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  1. Moomsy

    Moomsy New Member

    I have a Razer Naga and Razer Tartarus Chroma (TC).

    The Synapse suite detects both devices but notes that the TC requires Synapse 2.0 (which I have used for years for both the TC and Nostromo) to allow customisation. I have downloaded, redownloaded, and uninstalled the drivers and software multiple times and keep ending up with Synapse 2.0 launching and giving me 3 options:
    • "Register Product Warranty"
    • "Visit Razer Store"
    • "View Compatible Devices"
    I don't know what else to do to regain customisation of my TC as I used to have full access. I'm not sure if it's because of the new Synapse overriding the old or whatever.

    Any help would be greatly appreciated. Thank you.

    Attached Files:

  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Uninstall synapse, go to OS device manager and delete TC from it (also with drivers). Download CCleaner, cleanup your PC with registry, then unplug TC.

    Reboot OS and install Synapse 2.0 after reboot, plug TC again to USB port (direct USB port, not via usb hub).
  3. Moomsy

    Moomsy New Member

    Awesome! Thank you so much!
    FiszPL likes this.
  4. albertk26

    albertk26 New Member

    Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue.
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