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Razer Synapse 2.0 on macOS High Sierra issue

Discussion in 'Razer Synapse' started by RADIUMU92-SSBPLASMA, Feb 6, 2018.

  1. franctastic

    franctastic Member

    date adjustment
    the first email I uploaded to the forum when the most important problems started was Dec 27, 2017

    ever since, I've been in constant contact with Razer's support.
    I have sent them many e-mails, 30 exactly up to today, with all the system files they requested.
    It's been a month since you've been answering me....

  2. franctastic

    franctastic Member

    From time to time I activate synapse, because I need to work with ease, using the buttons on my Razer devices.

    The problem that most often occurs is the infinite repetition of a letter. I think it must be the last key pressed, but as iMac goes crazy, I get confused and can't remember which key combination caused the problem.

    It's never the same letter, but with the letters M, L, it happens a lot.
    It may be that they are letters that are used in many words in Catalan and Spanish
    (I am from Barcelona - BCN, Catalonia, EU)

    Do I make myself clear?

    If I am typing text, I know what the letter is, but if I don't have a text with the problem, I have to press all the keys until I press the correct one. Then my iMac's craziness stops.

    When Synapse is disabled at login, everything works fine, no problem.

    Last edited: Mar 22, 2018
  3. I cannot install Razer software on my Mac.
    OS Version: Mac OS X 10.13.3 (17D2104)
    I install, reboot. Then no software shows in system setting.
    Launch Razer app.
    App asks to connect. Wow, much further then before.
    This might work this time.

  4. GG
  5. dotsh

    dotsh New Member

    Just got a brand new BlackWidow X
    OSX - 10.13.3
    Synapse - 1.82.35

    I could install Synapse - The keyboard shows up - However the profile created for Lighting Effect doesn't seem to work. I don't have crashes as such but the lightings are dead, just stuck with the default can't set to anything else.

    Really look forward to get the problem solved with High Sierra :slightly_sad:
  6. BaccaBoss2

    BaccaBoss2 Active Member

    I've had similar problems involving the Chroma configurator. I just uninstalled Synapse until the fix is created since it wasn't getting me anything.
    dotsh likes this.
  7. matt49

    matt49 New Member

    I am also not able to change the lighting effects on my new Razer Ornata Chroma on Mac. When I hook up the keyboard to another computer running Windows 10, I am able to change the lighting effects just fine. But on my Macbook Pro (Retina, mid 2014, OS: 10.13.3) I cannot change the lighting effects. The app installs and opens just fine without any weird crashes or anything, but changing the lighting effects or profiles just does not effect the keyboard in any way.

    Please make fixing this issue a higher priority. I also use the keyboard for work, since my macbook is mounted on a stand and I cannot reach the built-in keyboard. The default "breathing" effect is not only distracting but also not every color lights up the keys enough that I can see the keys in the dark (because I am color blind). All I want to do is change it to a static color.
    dotsh likes this.
  8. franctastic

    franctastic Member

    Apple Releases macOS High Sierra 10.13.4 Beta 7

    everything remains the same

    next week, it won't be Beta anymore...

  9. fabienpascal

    fabienpascal New Member

    Same here. I can't control the lighting effect and also, what annoys me is the accessories not turning off when the screen is off. Because the driver is just so buggy.
  10. dotsh

    dotsh New Member

    Funny thing guys. My lighting effect are static green now. Haven't changed anything, the lighting effect is still not functional via Synapses. But i am not sure why my color on the keyboard is static, it used to be the default breathing effect !! Strange ..
  11. franctastic

    franctastic Member

    macOS High Sierra 10.13.4 NO BETA


    everything remains the same

    dotsh likes this.
  12. dotsh

    dotsh New Member

    Just updated to 10.13.4 and surprisingly it's working on my system. I am able to control the lighting effects via Synapses. Hopefully it's gonna work on your system too.
  13. dotsh

    dotsh New Member

    You know what it's intermittent !! When it works it works but it does fail most of the times.
  14. AQUAMARINEsmart632

    AQUAMARINEsmart632 New Member

    Just made an account on this forum to check if there are more problems and there they are.. :)

    I was using a nostromo fairly intense until a few weeks back my keybinds suddenly started to change throughout gameplay. So the button which was mapped to " 3 " suddenly gave " shift-3" . And during game I had to pull the connector out of the USB port and then it worked as intended. But not for long.

    Could this be a problem with OSX and synapse as well ? Any thoughts?

    Using High Sierra, iMac, Razer Synapse 1.82.35 btw with nostromo and naga epic mouse
  15. franctastic

    franctastic Member

    The last update of Synapse v.1.82 was over 1 month ago, 31 Jan 2018
    2 months and 10 days...

    Razer must have fired all Mac developers...

  16. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    I can confirm that the developers for Synapse 2 on Mac are still here and well. Now that 10.13.4 release is official/final, it is a part of our full test suite. We are also testing on APFS as suggested by @BaccaBoss2 . The patch with all the latest updates and fixes is tentatively scheduled to be rolled out around end of April.
  17. franctastic

    franctastic Member

    3 months without being able to use Synapse and without any update it seems to you from qualified developers?

    3 months!


    You can tell them from me to stop trying, and wait for the new macOS to come out in 9 months.

    I miss that time with macOS el Capitan, when Synapse was working properly.

    Last edited: Apr 7, 2018
    venturefun451 likes this.
  18. franctastic

    franctastic Member

  19. BaccaBoss2

    BaccaBoss2 Active Member

  20. franctastic

    franctastic Member


    I don't send them anything anymore, it's useless!

    and I'm sure there aren't that many problems with Windows, but on Mac we're less numerous clients.

    We have to wait 1 month for the update to be uploaded, which is sure to be as bad as the last one.
    I still think they must change developers; the last time Synapse didn't have any problems was with macOS el Captain...
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