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Razer Synapse 3: PLEASE HELP

Discussion in 'Razer Support' started by RedTheArcher, Aug 28, 2020.

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  1. RedTheArcher

    RedTheArcher New Member

    I recently purchased a razer naga trinity, to replace my basilisk.
    The mouse arrived today and upon trying to set it up- I was having several several issues with Razer synapse 3 not wanting to launch.
    I uninstalled, and reinstalled the program several times, as well as remove the driver data for the mouse and keyboard (I am using a blackwidow V2), and waited about 5 minutes. After 5 minutes, I connected the devices, was given the prompt to install the software, only installing Razer Synapse (and its other functions, but not Razer Cortex). After the "successful" installation, I was prompted to launch the program and I did, only to be met with the following dialogue box.

    Nothing has seemed to help, and central comes up just fine- but in order to program my mouse for mmo's, I need access to the program and it is not working whatsoever

    Attached Files:

    wrpiachpl likes this.
  2. PLASMA123655

    PLASMA123655 New Member

    I have the same issue and it looks like razer simply doesn't give a shit I'll never buy their shitty products again after this
    promopromo and wrpiachpl like this.
  3. promopromo

    promopromo New Member

    same problem but i don't think Synapse 3.0 supports Trinity, not on the list.
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