Razer THX not working

I use a kraken TE with the THX dongle that comes with it. After exiting a game my razer thx does not work and becomes blank on the settings. It sets back to stereo mode. Ive tried reinstalling razer 3.0 and it still does the same thing. Sometimes it even stops working at boot up at starting anything that has audio. A full restart is the only thing to bring it back to working condition but its only a temporary fix and very annoying to restart my computer to get the thx working again.