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Razer zSilver Expiry/Expiration FAQ

Discussion in 'Razer Support' started by Dekades, Oct 8, 2018.

  1. Dekades

    Dekades Community Cowboy Staff Member

    Razer zSilver Expiry/Expiration FAQ

    1. How can I check the expiry/expiration date of my Razer zSilver balance?

    A: Log on to Razer zVault and on the top right corner of the menu bar, click on your avatar and select "Account Summary."

    upload_2018-10-8_10-8-55.png

    All Razer zSilver earned up till October 2017 will expire on October 31, 2018 (UTC/GMT). Thereafter, Razer zSilver that you earn each month will expire 12 months later.

    2. I am unable to view my Account Summary. The Account Summary option is not available.

    A: Your Razer zVault account may be unverified. On the top right corner of the menu bar, click on the [VERIFY] button and complete the verification process.

    Your Razer zVault account must be verified before you can utilize your Razer zSilver balance.

    3. I earned Razer zSilver but it is not reflected in my Razer zVault account.

    A:
    1. You have not clicked on the [CLAIM] button to transfer the Razer zSilver to your Razer zVault account. For Razer Insider achievements, the Razer zSilver must be claimed within 30 days once the achievement is unlocked. Otherwise, the Razer zSilver will be forfeited and cannot be recovered.
    2. You did not meet the campaign criteria. If you met all criteria but did not receive the Razer zSilver, please contact the campaign organizer (e.g. Razer Cortex, Razer Insider Moderator, Mogul Arena) for assistance.
    3. You have exceeded the 300,000 Razer zSilver balance limit in your Razer zVault account. If you do not utilize your Razer zSilver, any further Razer zSilver earned will be discarded and cannot be recovered.

    4. I do not have sufficient Razer zSilver to redeem the reward I want. Can you extend the expiry/expiration date, offer a discount, or deduct my entire balance to partially offset the reward cost?

    A: Unfortunately, no. You can, however:
    1. Continue earning Razer zSilver to make up for the shortfall, or
    2. Redeem another reward that is within your current budget.

    5. I am not interested in redeeming anything yet. Will you be adding new rewards anytime soon?

    A: Yes! We are constantly adding new rewards every month, ranging from new Razer products, Steam games, digital gift cards and more*.

    However, as all of our rewards are offered in limited quantities, we strongly urge you to redeem your Razer zSilver as soon as you can to avoid any out of stock situations.

    * Rewards availability may vary by country.

    6. Will you expand the country eligibility for RazerStore hardware products?

    A: We are continuously working together with RazerStore.com to expand the shipping coverage for RazerStore hardware product redemption's, but there are many hurdles to overcome (such as logistics, payments, shipping, custom taxes, etc) and these require time.

    We are sorry if we are unable to expand to your country of residence before your Razer zSilver expires. You can, however, consider redeeming digital rewards such as Steam games, DLC's and lifestyle vouchers.

    7. I redeemed my Razer zSilver for a Razer hardware product a while ago but there were no further updates and I have not received it yet.

    A: Check your redemption email receipt or Razer zSilver transaction history for a voucher code that is to be used on RazerStore.com. Your order will be fulfilled once payment is completed for the tax, shipping and handling charges.

    To check the status of your RazerStore order, please contact Order Support at https://support.razer.com/contact-us/.

    8. Can I stack or combine voucher codes on RazerStore.com?

    A: No.

    9. What are the current ways to earn Razer zSilver?

    A:
    • Verifying your Razer zVault account grants you 1,000 Razer zSilver instantly (applicable once per account only)
    • Unlocking achievements on Razer Insider
    • Logging on to Razer Cortex daily
    • Participating or voting on Mogul Arena Tournaments
    • Spending Razer zGold or zGold-MOLPoints on your favorite games and digital content

    We'll be introducing more ways to earn Razer zSilver very soon – stay tuned.

    10. Why do the prices on the Razer zSilver rewards catalog fluctuate?

    A: The Razer zSilver rewards prices are and will be adjusted from time to time according to the current economy of Razer zSilver and demand of the rewards.

    If you have sufficient Razer zSilver for a reward that you are aiming for, we strongly urge you to redeem it as soon as possible.

    11. I have more questions about the expiry/expiration of Razer zSilver.

    A: Check out our FAQs at https://zvault.razer.com/help or contact Razer zVault customer support at https://zvault.razer.com/inbox/submit.

    If you wish to check your eligibility for a particular campaign, please contact the campaign organizer (e.g. Razer Cortex, Razer Insider Moderator, Mogul Arena) for assistance.
     
    SteaLthShiNu, gskull, Kiris1 and 54 others like this.
  2. shmekermeister

    shmekermeister Well-Known Member

    Big like! :smile_:
     
    Etho_Slade, Srnity, fyBiceps and 32 others like this.
  3. TempiM

    TempiM Well-Known Member

    Nice post, thanks! i'll check my zsilver expiration right now because i didn't it in a long time :stuck_out_tongue_winking_eye_:
     
  4. Predator5

    Predator5 Well-Known Member

    RIP 23000 zSilver :weary:
     
  5. Killi8n

    Killi8n Well-Known Member

    ,,We'll be introducing more ways to earn Razer zSilver very soon – stay tuned.´´ NICE !! Great info
     
  6. .Surf.

    .Surf. Well-Known Member

    That one message is surely gonna raise some more questions. As per the hole message, some people are really stubborn and too lazy to read all by themselves, maybe a feature thread big as their heads would help them clear things up.
     
  7. FrozenFireVR

    FrozenFireVR Well-Known Member

  8. H00dy

    H00dy Well-Known Member

    Doubled!

    Looking forward for more details.
     
    RacianVD, .Surf., Kez84 and 6 others like this.
  9. Nilremagl

    Nilremagl Well-Known Member

    Please take back the pay to play
     
    traxed, RacianVD, .Surf. and 6 others like this.
  10. DRIFT_IT

    DRIFT_IT Well-Known Member

    Havent we been hearing the we will introduce more ways soon for so long. Its time guys, people are spending zSilver cause of the expiry thing and so less people are hoarding it.
     
    traxed, RacianVD, .Surf. and 7 others like this.
  11. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Mogul is starting to get better now but its too inconsistent to score zSilver. You either go big or you go home.
     
    RacianVD, ThatZeta, TempiM and 5 others like this.
  12. sirludo

    sirludo Member

    I wonder what the new ways to earn zsilver will be.
     
    RacianVD, traxed and TempiM like this.
  13. ElDiki

    ElDiki Member

    Very nice, but how about me reaching 190k zSilver to redeem the Razer Trinity and you take it off the redeem list? It isnt even out o stock it just disapeared one day. Ill be earning more zSilver for a new product i will never redeem becuse it will be taken out of the redeem list or the price will fluctuate to 1 milion zSilver. What a sad life.
     
    RacianVD, traxed and TempiM like this.
  14. Stanull

    Stanull Member

    Here comes the first batch of zSilver expiration
     
    RacianVD and traxed like this.
  15. babideebabidoo

    babideebabidoo Well-Known Member

    Good job staff!
     
    RacianVD and dragion93 like this.
  16. Jasongreat313

    Jasongreat313 New Member

    Hoping towards the end of the month they might update the rewards like last month.
     
    RacianVD likes this.
  17. Kenserky

    Kenserky Well-Known Member

    Why do i have the felling that this sentence will be the only one that will be remembered by almost everyone.

    Joke aside, it's fair from Razer to put this post now as Zsilvers will start to expire at the end of the month.
     
    RacianVD likes this.
  18. SylvanasMage

    SylvanasMage Active Member

    Good point up here!
     
    RacianVD and Lenox.J.Low like this.
  19. Lenox.J.Low

    Lenox.J.Low Active Member

    Great Action from Razer
     
    RacianVD likes this.
  20. traxed

    traxed Active Member

    Yeap, I should have redeemed my rewards before the price hike T_T
     
    RacianVD and Kenserky like this.
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