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Refused to Accept My Warranty

Discussion in 'Razer Support' started by CthuluFrostah, Apr 12, 2020.

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  1. CthuluFrostah

    CthuluFrostah New Member

    Ordered a Razer Nari Ultimate that fell apart after 3 months while it was sitting on my head. Now they refuse to accept my 3 year extended warranty because they used weak materials. What should I do?
     

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    CthuluFrostah, Apr 12, 2020
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  2. CthuluFrostah

    CthuluFrostah New Member

    This headset cost me over $200 plus the warranty and they refuse to compensate.
     
    CthuluFrostah, Apr 12, 2020
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  3. NateMakesCoffee

    NateMakesCoffee Active Member

    Just out of curiosity, what reason did they give you?
     
    NateMakesCoffee, Apr 12, 2020
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  4. DRIFT_IT

    DRIFT_IT Well-Known Member

    Its physical damage so they cant be sure that it was defective materials or OP just raging/ mishandling the headset. TBH a lot of other companies will give you a tough time warrantying something like this but I guess you could tape it up and keep using it till something electrical breaks and then trying your hand at the warranty.
     
    DRIFT_IT, Apr 12, 2020
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  5. NateMakesCoffee

    NateMakesCoffee Active Member

    I mean, yeah, that’s what I figured.
     
    NateMakesCoffee, Apr 12, 2020
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  6. JoeStallz

    JoeStallz New Member

    I have a similar experience with one of my Razer mice, a part of the mouse got chipped off although I took care of it really well and the chip is at where your palm is suppose to rest on which makes it uncomfortable now when using it.. when I contacted support, they refused to accept my warranty because they claimed to be physical damages and thus voiding my warranty.. I still have like a year left initially.
     
    JoeStallz, Apr 12, 2020
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