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Synapse 2.0 doesn't see my Headset

Discussion in 'Razer Support' started by Kalo_Petrov, Aug 10, 2020.

  1. Kalo_Petrov

    Kalo_Petrov New Member

    HI. I have bought razer Kraken Pro V2 about 2 years ago. I have registered them on my account and I use razer Synapse 2.0 to transform my audio into 7.1 surround. Yesterday I managed to reinstall Razer Synapase 2.0 and now it cant see my headset. It is plugged into the computer, and is already registered in my account. What sould I do now?
    Thanks in advance.

    Attached Files:

  2. Jyu_Viole_Grace

    Jyu_Viole_Grace New Member

    My friend,
    add your device again "as new" entering the SN and name of the device and the date of purchase. And if you do, you should see an option to improve the sound to PRO next to the email address in the program.

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