Synapse 3 does not show Naga Pro after updating to 2.02 firmware

Discussion in 'Razer Support' started by Ayamizard, Sep 2, 2021.

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  1. Ayamizard

    Ayamizard New Member

    Hello, a few moments ago I updated my Razer Naga Pro through https://rzr.to/p3Mbr, but after updating Synapse 3 it stopped detecting the mouse wirelessly, it only shows through USB cable, I already uninstalled Synapse 3 and reinstalled but still not showing up on my devices.
     
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    Have you already tried our Mouse Pairing Utility? For now, try to isolate the issue by following the steps on this page. Should the problem persists, PM me the serial number of your mouse. I can use it to verify its model and look for other ways to fix this.

    *Thread locked to curb the conversation to PMs.
     
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