Synapse 3 has deleted all my profiles and won't add new ones. | Razer Insider

Synapse 3 has deleted all my profiles and won't add new ones.

  • 23 December 2020
  • 1 reply
  • 1014 views

Issues are as above in the title.
In Synapse 3/ Profiles/ Devices, I click the plus symbol on the Profiles section; it turns green for 1 second and then nothing. (image 1)
https://imgur.com/gallery/2F7fZ1q

Another issue is that I can't link games.
I manually try to add the .EXE file to the list but again nothing. (image 2)
https://imgur.com/gallery/eqFuwtH
Any help would be much appreciated
Thanks

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1 Reply

Found a fix! You have to manually update the app. Go to add/remove software in control panel. Find Synapse, click modify, should bring up synapse and show the update didn't complete. Continue with the update and restart. It Should fix the issue.