Synapse don't work

Discussion in 'Razer Support' started by noblejis, Oct 21, 2019.

  1. noblejis

    noblejis New Member

    Hi guys!,

    Since I updated windows 10 to version 1903, my Synapse 2.0 don't recognized my devices.

    I have a Razer BlackWidow Ultimate 2016 and a Razer DeathAdder Chroma

    When I open the application I only see this screen:
    https://i.imgur.com/5Mjcqac.png

    I have tried all. I haver unistalled the app, deleted all folders, installed synapse 3.0, but the probles continues.

    What can I do? Are there any solution?

    Thank for the help.
    Regards.
     
  2. noblejis

    noblejis New Member

    Hi! Is anyone there?
     
  3. Osz92

    Osz92 New Member

    I have the same problem. please help
     
  4. Bump! Same problemmm
     
  5. CoolGreyretro512

    CoolGreyretro512 New Member

    same problem!
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there guys! Please send me a PM. I'll assist you from there.
     
  7. noblejis

    noblejis New Member

    Hi!,

    Magically, a Synapse 2 update appeared and the problem was fixed.
    Reviewing the application I do not see that the version has changed.
     
  8. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Let me know if you need more help.
     
  9. Same Problem here.
    Razer DeathAdder Chroma is not there do configurate, after re-installing Synapse 2.0 nothing changes.
    I cant configure my Mouse for Playing CSGO which is a desaster.
     
  10. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the serial number as well as a screenshot of Synapse. I'll assist you from there.
     
  11. jhoneber31

    jhoneber31 New Member

    [QUOTE = "Razer.RedPanda, publicación: 507425, miembro: 702453"] ¡Hola! Por favor envíeme el número de serie y una captura de pantalla de Synapse. Te ayudaré desde allí. [/ CITA]
    hola, tengo el mismo problema con mi razer deathadder elite, instalo la versión 3 de synapse y no reconoce mi mouse y ahora ni siquiera me permite desinstalar el programa. Ayudame por favor
     
  12. hi there i have ((failed to start)) in synapse 3 beta my device is BLACKWIDOW CHROMA V2
    please help
     
  13. chovecheto

    chovecheto New Member

    I've got the same problem tho my keyboard is working perfectly fine with my synapse
     
  14. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. Please PM me a screenshot of the issue. I'll assist you from there.
     
  15. chovecheto

    chovecheto New Member

    I did like 2-3h ago
     
  16.  

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