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Synapse keeps resetting to spectrum cycling

Discussion in 'Razer Synapse' started by GilloMilk, Jul 2, 2019.

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  1. GilloMilk

    GilloMilk New Member

    Pretty much as the title says. Every time my pc goes to sleep and I wake it up, my synapse puts the backlighting to spectrum cycling. It never used to do this, so now every time I have to manually go into synapse and change it to the setting I want. Any fixes?
    R7412, 0V3R_K1LL and pancholr like this.
  2. simoxyz99

    simoxyz99 New Member

    I had this kind of thing with 3.
    It was set to wave mode, but as soon as I went to version 3 my keyboard and mouse went mad.
    Tried to set options back, but nothing would work.
    Mouse would become a flashing rainbow and the keyboard would stay yellow.
    Went back to Synapse 2 and all fixed.
    I've got a Black widow keyboard and Black mamba mouse (both chroma).
    pancholr likes this.
  3. sydneato

    sydneato Member

    Replied to another thread about a similar topic, Synapse 3 is still pretty new and I've had a myriad of issues with it, but reinstalling it altogether seemed to fix them, along with keeping it up to date.
    xARACHN1D and pancholr like this.
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    Try few things. First remove all profiles for devices that you use and if you synapse 3 also on studio module and create new one see if issue appear. If still you have try to repair softwere from windows install/uninstall panel.
  5. simoxyz99

    simoxyz99 New Member

    Windows 10 annoyingly keeps telling me to update to 3.
    I'm quite happy with 2.
    I just want the keyboard and mouse to say in sync, I don't use any of the fancy features.
    I do play Overwatch every now and then, and that turns the lights off that are not needed for the game.
  6. corganek

    corganek New Member

    Running Synapse on a 2019 Razer Blade Stealth and have this same problem. Just started recently. When my computer wakes up from sleep, Synapse creates a new "default" profile with spectrum cycling and changes to Function keys. Super annoying. After waking up from sleep a few times, it has created multiple new "default" profiles that I have to keep deleting and changing to my preferred profile. PLEASE FIX.
  7. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Fix in the works. Should be addressed in the next release later this month.
  8. MichaelYe

    MichaelYe New Member

    I'm hoping for an offline mode for this.
    Is it ok to uninstall synapse version 3 and download version 2? (on RB15 2019)
  9. Sib3riX.

    Sib3riX. New Member

    Tell me how to fix this. I reinstalled windows (using 1903 with last update). I only have synapse installed without any modules. Also synapse after last update crash on startup. Please look at this video.

    Keyboard, mouse and mousepad freeze

    After i exit game synapse reset mouse calibration: https://drive.google.com/file/d/1XzoOAlYZUpee89qnYr9_KtBQ8U6_lpIn/view?usp=sharing

    Installed synapse like this:

    1. Uninstall Synapse and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. These folders are hidden by default, so please be sure to unhide them.
    2. Uninstall Razer drivers by going to "Device Manager" from Control Panel.
    3. Press Windows + X, and choose Command Prompt in the menu.
    4. Type regedit in the command prompt window and press enter.
    5. Please go to this path and check if you have it:
    *Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder
    6. Download a fresh installer and reinstall then restart your PC.
    7. Add Synapse to your firewall exemptions and update your .NET Framework at http://www.microsoft.com/en-us/download/details.aspx?id=30653
  10. corganek

    corganek New Member

    Thanks for the update!
    0V3R_K1LL likes this.
  11. EcJxlol

    EcJxlol New Member

    fix this asap pls HIGH PRIORTY, god this is destroying the user experience of my razer blade 15 2018

    how to rollback synapse version???
  12. nothingfaced

    nothingfaced New Member

    I have the same issue - Razer support have been bumping me around for 2 weeks. This is the first Razer laptop I have owned (Razer blade stealth 13). I had no idea it depended upon their software to control the keyboard. Never again.
  13. EcJxlol

    EcJxlol New Member

    Hi, ETA on the update that fix this issue???
  14. nothingfaced

    nothingfaced New Member

    My escalated support ticket has been with Razer's tier 2 for a number of weeks. Their practical suggestion was to run sfc (system file scan), reinstall the MSVC++ runtime and repair the .net framework installations. Basic level suggestions. There was no offer of support for Synapse 3 other than troubleshoot/repair the OS environment. For tier 2 support this is somewhat unimpressive.

    Regardless. I returned the Razer Blade Stealth. This decision driven solely by my experience with Synapse 3 and Razer's support. The laptop, the hardware was excellent, sadly undermined by the Razer software.
  15. Darthmayxj

    Darthmayxj New Member

    I have this same issue. I have a keyboard and mouse that work with synapse 2 and keep the color settings on windows lock screen and startup and shutdown. But then when i got my nari headset I had to load version 3 which then took control of the keyboard. So now i have a keyboard and head set that spectrum cycle on lock screen and startup/shutdown and a mouse that stays red like i configured it.

    Is there an update to when an update will be out to fix this???
    R1n23, AriakeShikima and 0V3R_K1LL like this.
  16. R7412

    R7412 Member

    Razer Blade Stealth 2019. Same issue here.
    This is taking way more time than it should.
    AriakeShikima likes this.
  17. AriakeShikima

    AriakeShikima New Member

    I'm having this issue as well.
    DRIFT_IT likes this.
  18. R1n23

    R1n23 New Member

    Same! It hasn't been fixed yet?
    0V3R_K1LL likes this.
  19. Svx1337

    Svx1337 New Member

    Same here with Cynosa & Deathadder Elite. After I unlock my PC after some time, it either changes the lighting profile or it loses the saved profile completely. I mean it shows there are no profiles, which is also why it falls back to default. It might happen if I lock and unlock my desktop right now, or it might not even happen during 24h. Appears to be random. Observed on 2 different PC's. Talked to support regarding this back in March 2019 (case 02508774), it's been broken since.
  20. Svx1337

    Svx1337 New Member

    Since the manufacturer doesn't seem to care about a bug that directly renders the product inusable then here's my workaround. Make a .bat file with the following content and run it as admin every time the profile disappears:

    taskkill /IM "Razer Synapse 3.exe" /F
    taskkill /IM "Razer Synapse Service Process.exe" /F
    taskkill /IM "Razer Synapse Service.exe" /F
    taskkill /IM "RazerCentralService.exe" /F
    start /min "" "C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe"

    Can also be scheduled to run upon each login. Retarded, but better than setting everything manually. Although, as much as I love both products, I will sell all my Razer stuff soon if this doesn't get fixed.
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