THX Spatial Mixer Detection Issues

Discussion in 'Razer Support' started by jakub.juhas97, Mar 2, 2021.

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  1. jakub.juhas97

    jakub.juhas97 New Member

    Hi everyone,
    I have recently purchased a Kraken TE and been having issues with it lately. In the Mixer tab on Synapse, the App Mixer stopped detecting programs. As in, the ones it already "knew" from before, which appear a sort of pale gray when not running, stayed so when they were running, and newly run ones never appeared in the first place. I tried with the audio controller through Synapse and without through the dedicated THX Spatial Audio interface software, to the same result. I started troubleshooting, and here´s where the weird starts. I clean-reinstalled everything Razer on the computer, and re-ran the same experiment, with Synapse and with the dedicated app, as before. The first time I launched Synapse, post-clean reinstall and profile reset, it worked like a charm. Detected programs and showed the modes available, apart from one known issue I have had with Valorant where it gives me no Game Modes, it was fine. Same with the dedicated THX app, without the USB controller, first time I ran it post-clean reinstall, everything worked fine. Then I closed them both and relaunched them. Normal occurrence, everything should work fine, right? Except it didn´t. After I closed and relaunched them, both Synapse and the dedicated THX app stopped detecting running programs again, and nothing short of another clean reinstall was able to coax them into working. Anyone had this happen? Weirdest software malfunction I have ever seen.
     
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