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Un-Explainable Issue with the Razer Orbweaver (Chroma Stealth)

Discussion in 'Razer Support' started by Asvaldr, Jan 22, 2019.

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  1. Asvaldr

    Asvaldr New Member

    I've had this for barely half a year and I've loved it, but today I ran into a horrible, and incredibly weird issue.
    I left home on Friday to take care of some stuff, and arrived back Monday, but didn't actually use it again until this Tuesday. During which time it remained untouched in its usual place on my desk.
    I started to play games with it and started to find strange things happening, when trying to use my 1 key (Key 02) other actions were happening such as pressing Escape and using other numbers occasionally.
    I tabbed out and went to notepad and pressed the key and it typed out 1234 (where it should have only typed 1).
    I checked Synapse 2.0 and it was on the correct profile too. I also completely uninstalled the drivers and reinstalled them.

    It seems Key 02 is pressing ALL keys on the top row of the keypad (Keys 01 - 05) but no physical movement is happening for those 4 other keys. This very odd situation has left me confused and I cannot find anyone who has had similar issues.
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. Does the issue persist if you close off Synapse? Also, try to use another account and see if this is a hardware or software issue. You can also plug it into a different PC and see if the issue can be replicated.
  3. LocsThePhenom

    LocsThePhenom New Member

    My Orbweaveris having a similar issue were "`1234" is constantly being pressed if I use the F key. I cleaned all the keys just in case there was some trash there. That appeared to fix the issue but now I cannot strafe. I can use WASD independently of each ot9her but if I push W+A( W and A), I only move forward, and not in a forward sideways motion.

    I have redownloaded synapse but that did not fix the issue.
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello! Can you share a short video of the issue so we can take a closer look?
  5. LocsThePhenom

    LocsThePhenom New Member

    Sorry for the late reply. I haven't been able to capture the behavior as of yet. The only thing that I was able to capture is the strafing issue but says the file was too large. I used shadow play to capture.
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the response. You can upload it somewhere like Google Drive and then share the link with me. Please send it together with the serial number through a PM. Let's continue there.
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