Useless 7.1 Surround Sound key - no Equilizer

Discussion in 'Audio' started by GreenCyanpolycast322, Feb 4, 2022.

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  1. Hello dear Razer Team,

    I have never made a post in a forum in my life, but what I had to experience now after I bought the Razer Kraken V2 X is so incomprehensible that I want to understand why you guys are doing this.

    When you buy a Razer headset you also get an activation code for the 7.1 surround sound software. All good up to here.

    But when you start a game, the headphones are so incredibly poorly pre-set that without an equalizer, the games are unplayable. The low tones are strongly adjusted, so that the other frequency ranges are swallowed.

    Unfortunately, the EQ can only be accessed via the THX Spatial Sound software and you now have to decide.

    1. option
    I only use the EQ, so that I at least have good sound and can play the game, but then I have to do without the 7.1 surround sound function.

    2. option
    I have to spend 20€ again just to get access to a feature in the THX Spatial software that I already have anyway. Because only then I can use the EQ and the 7.1 surround sound function.

    Why is the EQ not included in the separate 7.1 surround sound software?

    Attached Files:

  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Your feedback is valuable to us. And yes, the 7.1 Surround Sound only has an EQ to enable and disable the 7.1 Surround Sound feature. Are you using a computer with Windows 10 64-bit operating system? Does the low tone happen while the THX Spatial Sound is closed or uninstalled from your computer? Also, does the poor audio quality happen to other applications? Ensure to run one audio processing software at a time. If you have a Windows Sonic spatial in Windows 10, please disable it in your sound control panel and see if the behavior persists. Feel free to send me a PM, including your device's serial number, should you need additional assistance.
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