Viper ultimate defect

Discussion in 'Razer Support' started by Sifodias, Dec 23, 2019.

Thread Status:
Not open for further replies.
  1. Sifodias

    Sifodias New Member

    Hello there,

    I recently got the viper ultimate, really liked it so far.
    But I noticed a defect on the back of the mouse. It seems that the upper part is not in place on the left side.
    As you can see in this picture :

    However on the right side it is correctly in place:

    I am unable to tell if this was already there when I used the mouse for the first time,
    Should I worry about an inflating battery or something ?
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    It is a possibility. But there's not much that I can do because the issue has something to do with the physical aspects of the device. You might as well send it in for a warranty claim. Send me a PM if you want to go that route, and I'd be happy to kickstart a ticket on your behalf.
Thread Status:
Not open for further replies.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >