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Why is Razer so hated here? What makes Razer keyboards bad?

Discussion in 'Keyboards' started by bheems, Jan 21, 2019.

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  1. bheems

    bheems New Member

    I tried a chroma in a store and loved it
    Last edited by a moderator: Jan 22, 2019
    pancholr likes this.
  2. BlackFireDragon

    BlackFireDragon Well-Known Member

    Pretty most of people dont have issue with hardwere but the synapse 3 and issue you might get there.
    RoxyDzey likes this.
  3. ChiefNieth

    ChiefNieth Active Member

    Remember, people only tend to leave reviews if they didn't like it. The same goes with Razer. People tend to only come here to ask for help with problems, not to say "I love my keyboard!"
    RoxyDzey, Kenserky and .Surf. like this.
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    Not always we have small number of topic here where people say what they think about the hardwere not softwere itself but in general on this forum like you say is more a help center then razer community speak about their passion.
  5. RocketSkates93

    RocketSkates93 Well-Known Member

    Personally, I think it has a lot to do with paying a high price and not getting the most of what they pay for such as having mediocre customer service and short warranty. Having been around the gaming community for a long time, Razer products were once touted by gamers to be very durable with real quality materials. Nowadays, people complain about having faulty devices and software bugs. I suspect that the company started to do cost-cutting practices while maintaining a high price in the product lineup.

    You might also want to check out this video:
    Flaim and RoxyDzey like this.
  6. nicksparta

    nicksparta Member

    Because they are overprice and overrated. Usually they are only consider good and well price if there are competitors. They dont in my opinion, thats what makes them awesome which is sad.
    RoxyDzey likes this.
  7. BlackFireDragon

    BlackFireDragon Well-Known Member

    The most fanny thing in this is corsair or has simmular quality but not every device like in razer case is made with good materials and design but the razer is bad next thing is price of these two brand is pretty the same so corsair is too the bad company ? Logitech brand that is for a long time make crappy device with plastic but i's good becose it has good softwere ? These things are just fanny people dont think for a second just talking. I have with my old Asus G73JH a lot of issue serive in poland every time charge a lot of money for repair even i arguee with Asus Poland Service menager with this but thiis dont change that devices they made are good like PG348Q one of the best ultrawide sreen the same is with razer they great company but the only issue is new synapse 3 that must be fix and in the same have a lot less bugs on every update to go Ahead.
  8. howarddavidp

    howarddavidp New Member

    When was the last time you went back to the place you bought your car from and thanked them for such a great automobile?

    I bought my car 10+ years ago, bneen driving it ever since with minimal issues, and I have never even been back to the dealer I got it from once since the initial purchase period back in 2008...
    shellyhawkins, RoxyDzey and ARMOR_152 like this.
  9. RoxyDzey

    RoxyDzey New Member

    I dont want to bring hatred here, but i had some bad experience with razer products and i just wanted to end it in a calm matter without posting anything about it, until i saw some reviews about issues with razer and I just want to share my experience too now.
    I have 3 razer products - blackwidow chroma v2 keyboard with green clicky keys and US layout; taipan mouse which i bought long time ago; basilisk which i bought together with the keyboard in 2018.
    keyboard - its pretty okay, just some random white color flickering near or in numberpad section, but its so rare that i dont care about it very much. More of the problem is that the keys is way too clicky and loud for me when I type or play games. It feels sluggish while pressing buttons, like you have to use force to press them and its actually awkward to play fast paced games because of that. Mostly I play csgo so yeah its not very good for it. But this is more like my problem I suppose. I should have went for orange or yellow switchkeys in the first place. But it shouldnt be so awkward to play especially when i payed so much. The keyboard feels plastic, a little hard to press slipery keys, but i can live with that awkwardness and roll with it, but sometimes it becames too obvious - i missclick buttons like windows key and i go to the desktop in the middle of the fight (now i turned the key off). or while moving in the map i missclick other buttons which are near WASD buttons like Q and change my gun randomly. in general im just moving in the map pretty awkardly which sometimes causes me to loose a fight.
    In the very beginning i thought its just me - all my life i was playing only with laptops and to transition myself into the desktop setup with mechanical keyboard i just have to play to get used to it. well, im playing with it for 6months now, and i still missclick and feel uncomfortable at all. Maybe its so hard to get used to this because so many years i was playing with laptop keyboards which are obviously very different. I do understand that I made the wrong choice to buy the keyboard without doing any research about it before, i didnt even had an idea that there is so many choices even when we talk about keys being soft or hard.. and while other people are in position like me, they just change their products, sends them back to the shop, even if their stuff doesnt have any physical issue.. in my country, its impossible to do that. here you have to prove that you have physical problem, like something is not working and etc. But mine physicaly works okay (im not sure about the input lag tho, but nvm..)
    Second item - taipan mouse. i bought it from electronic shop in 2010 or smth. I was so stupid.. the package was broken, i could see in some places the package was a little bit bended. I didnt care about it at that time because i was naive and ignorant, and i just bought it. When i opened it, mouse looked pretty nice (well razer design was and still is my favorite from all stuff out there actually, thats why i got my attention to razer in the first place). No physical damage was on the mouse, but when i connected it to pc it felt strange in my hand - the plastic didnt feel smooth and nice at all, and the scrollwheel was broken. When i tried to scroll it had some friction because it was a little bit stuck with the left mouse button. I ignored it.. Then i installed the synapse 2 app and then the real problem started to appear - sensitivity was random. When i booted up my laptop everytime sens was different-one time it was sensitive as f*ck other time its just slow. I thought okay maybe im crazy, or maybe its because the mouse is all broken, not only the package and the wheel of the mouse. I did some research about it and found out that actually the main reason was the synapse app.. it was crashing a lot, you had to be online for the settings to work and ofcourse i couldnt be. Well thats how I understand how the app works (and today i found out that even more time ago razer was making products which had inside memory or smth, so i will never understand why they got rid of it). But it was crashing and i had a lot of instability with my sensor sensitivity so i just thought these two things are connected somehow. I couldnt manage to make it normal with windows settings without the app aswell. It was impossible to get used to the mouse (+the mouse didnt feel nice in my hand). I was very disappointed of that and i did try everything i found in the internet to fix the problem but i never managed to do that.
    Maybe you ask why i didnt bring the mouse back to the shop? i was stupid and i didnt want to go through a lot of trouble to change the mouse because like i said its pretty hard to do rma here in this stupid country.. like i would have probably had to prove them that i didnt break it myself and it was broken in the first place.. and i dont think it would have been enough to say "hey i think the sensitivity is random because software is messy, can u change my mouse?" because the shop would just have laughed at me and thats it.. come on, shops here doesnt even let you try the stuff before buying it, you cant open original packages and i understand why, but a lot of shops even doesnt have prototypes to try them out before buying original ones.. so you are like in the lotery - are you going to like the feel of it? is it broken inside the package? you will know only when you buy it and then its just your own problem.. i didnt even want to start the trouble to rma stuff cause i just dont have enough of patience for that, so i just thought "well im gonna try to use this taipan mouse and maybe somehow i will get uswd to it". i never did. i wasnt very hard gamer so i just left it that way. used the mouse only for work and casual stuff, sometimes i played something with it but i couldnt stand too long. my laptop was shitty anyway so i just let it flow like that without doing anything about it. i know, i should have atleast messaged razer company tho..
    6 or even more years passed. here we go. want to give razer another chance. i love the design. so i bought basilisk together with the keyboard from other shop (never came back to the first shop for obvious reasons..). 16k dpi and cool looking design once again. very nice that you can lay your thumb on the left side of the mouse. 16k dpi looked very nice in specs sheet, but now im just laughing at myself, even if you use 5k or smth like that, WHO IS EVER GOING TO NEED 16K? :DD shouldnt praise this so much but well it worked for me somehow (once again, i was just plain idiot). Now i use only 1k MAX, so its even more funny.. anyways, i installed synapse 3, i was happy that it wasnt 2 because of my bad experience with that app, but when i saw that the 3d version was on beta.. i somehow felt im gonna have problems with it, or even more. and i was damn right this time. this time i had experience and i was less naive and more sceptic. well in the very beginning basilisk felt nice and for couple of weeks actually i didnt had any problems with sensitivity at all. but somehow the app started crashing and you cant even imagine my pain at that time in my heart - expensive mouse, pretty expensive setup (which is piece of crap because it stutters even csgo, high fps, everything should be fine, AND I HOPE ITS NOT BECAUSE OF THE SYNAPSE APP.. ), everything is different then i had with taipan mouse, so i thought maybe this time this one is going to work.. well it did, but only for 2 weeks. but when the app was crashing AGAIN and it affected my keyboard (white colors flashing) and the mouse - sensitivity was random everytime - one time slower, other time faster. sounds familiar? while playing it randomly changed the speed but dpi settings was same untouched all the time. then rebooting pc everytime and 50 50 chance maybe it will go back maybe not. then you just play whatever the sens is and just wait to go back itself whenever its going to... app crashing a lot. So in short - everything the same with new pc and mouse, just like taipan with the old laptop. 8 years difference, same problems.
    What happened next is my favorite part. Some of you are not going to like what i did, but i had so much pleasure that you cant even imagine. After so many freakin years of pain with it. I just destroyed them, smashed into pieces and then threw to the garbage. 150 euros for a 5min pleasure and 8 years hell. Well at least they made these mice pretty resistant to shock, they did resist a lot of shock before they died.
    Lesson learnes. I wanted to like this company and its products, i had plans to buy even more stuff from here. Wanted to be a part of this great community (a lot of people here are good guys, it was nice to chit chat with some of them here). But im not coming here anymore, i will idiotically try to pretend that my mistakes from the past doesnt exist and every time i will see any razer product it will just remind me what a big naive idiot i was..
    Thank you razer so much that you tought me so many (expensive) lessons. You taught me that the design of electronics doesnt matter so much and that you have to make sure about compatability and performance. You made me grow up from my naive life and be more cautious about buying stuff.
    Dont get me wrong, I dont want to be a hater or anything here. Have a good day, and be smart and just do research about the stuff u buy, dont repeat my mistakes. Keep up with the good support for new people, who asks for your help. And now im gonna stick with my flashy "dancefloor mode" blackwidow, and try to live a happy long life with that synapse 3. Or i will buy other keyboard from somewhere else. Anyways, good luck razer community, i will miss you guys!
    Last edited: Jan 26, 2019
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  10. Skeith_0x5B

    Skeith_0x5B New Member

    In a few sentences?

    While it may be true that those who've had a negative experience leave reviews, that still means Razer (on average) are producing more negative customer reviews than other companies.

    Razer's quality control is sketchy at best and non-existent at worst.

    Saying this as someone who wasted £1500, went through 2 Stealth's over 6 weeks and has finally decided to just refund and be done with this amateurish company.
    RoxyDzey likes this.
  11. nicksparta

    nicksparta Member

    Thats the perks of being a Razer product owner. Overrated and they suck. However, things have changed now they have support and everything. I recently bought their product and its very good. Its not like last time
    RoxyDzey likes this.
  12. nicksparta

    nicksparta Member

    1500 euros just for an MX150 ? Must as well you go for full solid GTX 1060 or pay a little bit more with RTX 2060. Better thermal some more.
    RoxyDzey likes this.
  13. csuntico

    csuntico Active Member

    Here’s hoping the Cynosa Chroma Pro will be a good choice for me
  14. nicksparta

    nicksparta Member

    Depends what you like espcially if you prefer membrane
  15. csuntico

    csuntico Active Member

    I can use all keyboard types. Just prefer something with minimal noise.
  16. Badgertista

    Badgertista Well-Known Member

    It's just like the hate on Nvidia for the RTX lineup

    A few 2080/2080ti failed (well under 2%, which is the average for any electronic component) and people are acting like if it was an 80% failure rate..... just "because"

    Razer stuff doesn't break more than those from any competitor, but since they may be lacking a bit in customer support, people are making look like it's the worst company ever.

    For comparison, just look at Apple: they are supposed to be the #1 company for laptops and customer service. Yet their MacBook Pro failure rate has been through the roof for the last 3 years, to get it repaired you need to take an appointement and you'll be out of a laptop for 1+ week. And this is a company that was worth over 1 trillion just last summer. So I think Razer is doing pretty good in all aspects.

    I personnaly never had an issue with a Razer laptop/keyboard/mouse/headset and have been using their stuff for many years. But I don't come here and create a post just to say "Day 1754: still no issue with my Razer peripherals. I'll update you again in a few days."
  17. VoorheesMMA

    VoorheesMMA Well-Known Member

    razers now quality (there 2017 - 2019) builds/products have improved so much ive had the first blackwidow, V2 and now the blackwidow Elite. and my experiences was the older keyboards were just not as good as there new products they went from old keyboards having plastic to the new pricey ones with actual metal instead of paying ($300 at the time in my country NZ) for a plastic base just was always a head tilt but i wasnt and still dont complain the prices im paying for razer products cause its just a beautiful collection all up when everythings synced the same color and now introducing Philips HUE & Nanoleafs that sync up with your gaming setup is just so good looking so i can afford it all but in my experiences there old plastic keyboards & lazer mouses were always a let down other then that its more of a did you get dud product (blah blah) many options of other peoples experiences , "some people say razer product they got broke or stuffed out , razer sucks" when personal my run with razer "2012 - 2019" has been really smooth and ive only lost one mouse caused by the laser sensor and one keyboard that was sent broken (due to the postman dropping)

    im razer for life lol :stuck_out_tongue_winking_eye:
  18. PT.Singer

    PT.Singer Jedi Master VANGUARD

    How funny would that be if there was a "X days since I had any problems with my Razer peripherals" thread, where people just posted the number of days since they had any problems?

    (Note to all reading: I am NOT saying that there should be such a thread, and such a thread would go against the House Rules, as it would most definitely be fluff. I just think it would be funny. Don't make one.)
    Badgertista and VoorheesMMA like this.
  19. BlackFireDragon

    BlackFireDragon Well-Known Member

    Who knows mayby in future we have flying cars, robots and synapse without bugs ^^
    RoxyDzey likes this.
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