Hi !
Please help. I cannot update the firmware using firmware updater. After I run it, it asks me to insert a usb dongle, so I do. But then nothing happens, there is no error but the update stays at 0% and doesn't progress. . The mouse itself works on 2.4 and via bluetooth. Tried it on several computers (Win 11 and Win10, also tried running the updater as Administrator).
I’m having the same exact issue with my Razer Basilisk X Hyperspeed Mouse. It won’t pass zero percent on update v1.01.09_r1. If Razer could fix this that’d be amazing!
I’m having the same exact issue with my Razer Basilisk X Hyperspeed Mouse. It won’t pass zero percent on update v1.01.09_r1. If Razer could fix this that’d be amazing!
Have you tried version 1.02.00 ?
I’m having the same issue and i cant find anything to solve.
Same here!
Did someone figure out what to do?
anyone have a fix on this? I’ve tried v1.02.00 and it only shows “Updating...0%’.
Mine is not working too. Update is always at 0% and mouse is glitching all the time.
same problem here
I have the same problem.
My basilisk was freezing while using synapse, if I kill the process then it works smoothly on win 11. So I asked razer, they suggested to upgrade the firmware, but it is stuck to 0%. Seems a well known problem for a very old product...I'm surprised it hasn't solved yet!
I would like to also confirm I can not get it to download.
Same issue here.
As I see - Razer ignores it.
The mouse is practically unusable in gaming as it disconnects at random moments.
Guess I’m just blacklisting the vendor for myself.
this is still an issuse.
just tried updating the firmware for mine and its been doing this no matter what i do.
also why the hell doesn't synapse also update firmware for the products..
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