DeathAdder essential will not update firmware | Razer Insider
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Question

DeathAdder essential will not update firmware

  • September 16, 2023
  • 3 replies
  • 886 views

Hello

I have run the ‘device detection toubleshoot tool’ app as described by support and synapse sees my device, but when i run the firmware it say close synapse and all other apps which i do, but it still says connect device and the update button is still greyed out (not available).

 

I checked in the services to ensure sysnapse wasnt still running and closed the remaining services but this did not make any difference.

 

What else can i do?

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3 Replies

HorizonChaser12

Seems like this issue is immortal.I bought a Deathadder today and ended up here to find solution.
Been frustrated the whole day.


  • Author
  • Insider Mini
  • 1 reply
  • October 16, 2023

Turns out there are slight differences between the deathadder mice and even though theyre the same name it dont need an update, so support tells me


HorizonChaser12

I see.
I think there are some issues with the Synapse 3.I went behind to update the firmware because Synapse couldn’t find my device but later on I went inside Synapse Beta Program and the beta one works flawlessly.
Still,Thank you mate for answering! 


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