Earlier today my mouse was working fine via the dongle (connected to the USB port on the charging dock), when I came back home few hours ago it wasn't working fine at all and all of a sudden it started freezing after I moved it for a certain distance (repeatedly), clicks and scrolls didn't register immediately and would have taken several attempts until they would register.
I've already tried the following:
- Connect it directly with the USB cable - the mosue was still not working properly and it was constantly disconnecting and reconnecting, working for less than a second between each disconnection/reconnection so I couldn't reach anything on the screen.
- Use it via BT on my work laptop (it was already paired before the issue started) and it didn't work on the laptop via BT as well.
- Updated Synapse didn't help.
- Uninstall and reinstall Synapse didn't help.
- Uninstall the device from the device manager, restarted the PC for it to automatically install the device and it also didn't help.
- My firmware is up to date (v2.03.00_r1) so I didn't had to try to update the firmware.
I bought the mouse from Amazon (edit: Amazon Export Sales LLC) on February 2022 and on Razer's website it says that I don't have a warranty for this serial number, but on their website, the warranty policy says that it should have 1^ year warranty and I didn't exceed that period...
[indent]Edit: I also tried to connect the mouse to a different PC directly with the provided USB cable and also via the dongle and it wasn't working as well; Had the same issue of disconnection/reconnection every half a second. [/indent]
I'd appreciate any help and support with solving this issue. 🙏
Hey man, by looking at the invoice I've received, it says that I purchased it from "Amazon Export Sales LLC".
I believe that this was sold by Amazon and not by a third party seller. Please correct me if I'm wrong.
Ok, well try contacting them :smile_:
Please see my post here:
I'm very sure it is the same issue as I have described, and many other DAV2Pros are having recently.
Therefore it is also safe for me to conclude that the latest firmware does not fix this issue. It can still happen regardless of the firmware versions available today, 9th November 2022.
As mentioned earlier, Deathadder v2 Pro uses two different methods of wireless connectivity:
The mouse uses only one of the two methods at any given time.
To enable Bluetooth connectivity, make sure that you’ve selected BT under the mouse using the slider switch.
Select BT mode
If it’s set to either 2.4 or OFF, it won’t be able to pair with Bluetooth.
If you’ve removed the mouse from your Bluetooth devices on your PC, the mouse could still be in a mode where it ‘thinks’ it’s still connected. If this is the case it won’t broadcast messages.
Press and hold both side buttons and dpi-up button at the same time for three seconds to put the device in pairing mode. The logo should blink twice in repeated intervals to indicate that it is in pairing mode.
Your PC should now be able to see the mouse again for re-pairing when you search for it.
When the mouse has paired, the Razer logo will briefly turn solid blue before displaying its lighting effect.
Bluetooth connectivity is limited to 30 feet. However in practice, depending on other wireless devices nearby, the range can be limited to less than that. To ensure better signal quality, move the mouse closer to your PC.
If you encounter issues with Bluetooth pairing, try pairing with another Bluetooth device such as an external speaker. If it doesn’t work then there’s likely an issue with Bluetooth on your PC.
Try Another Computer
To rule out Bluetooth issues with your PC try pairing the mouse with another PC or Mac. If it works, then it’s most likely an issue with your PC.
Some common things to check for:
Deathadder V2 Pro Keeps Disconnecting
One common reason for this is interference due to other wireless devices (Wi-Fi routers, phones or microwave ovens) operating nearby. The other major cause of interference is USB 3.0 devices which are very noisy from a Radio perspective. This results in more interference (especially when they are in heavy use) which in turn disrupts the Bluetooth communication link.
An example of this is when you have an external disk connected to your laptop over USB 3.
USB3 peripheral connected to USB3 interface connector on PC (Image credit: Intel)
Pause the use of the USB 3 device and see if it improves the quality of your Bluetooth connection. As well, move wireless routers, phones and other wireless devices away from your mouse.
If the connection is more stable, then the problem was definitely due to interference. The only way to solve this permanently is to be mindful of other wireless devices nearby.
If you have tried all the suggestions in our post and none of them worked, it might be worthwhile to contact support at Razer. If your mouse is still under warranty you can ask to RMA it.
More than likely you did not read my post otherwise you wouldn't have suggested the same standard suggestions that the support guys provide because they also don't understand the issue:
Multiple users have contacted me saying they have similar issues which is unrecoverable and is randomly occurring to their DAV2Pros.
This is an inherent hardware/firmware issue that will possibly brick your mouse regardless of what you do, or do not do with it.
Thanks for that but there is no need for any follow up, it is concluded that this is inherent to the DAV2Pro and it may or may not happen to a user, it's down to your luck, or perhaps your mouse's batch (if they fixed it in a hardware revision, fixed it in a subsequent new firmware update, etc)
To be clear, I am no longer looking for Razer's support on this issue. Talking to Razer 'Support' is like talking to a chatbot with the same standard replies so I'm not barking up that tree anymore.
I'm just here to highlight to whoever that might stumble upon this post after searching for the answer to the issue that they're having with their DAV2Pro that this issue is fairly common and can happen randomly sooner or later, and if you have warranty when this happens then the mouse will be replaced with little question from Razer.
However if you're out of warranty when this occurs then sorry, there will be no replacement.
Thanks for the mention, @FiszPL!
For the sake of curiosity and to isolate the issue whether it is due to Synapse software issues etc., I installed the DA V2 Pro mouse into my backup laptop (Windows 10 with latest updates) where I never installed any Razer peripherals and software before. The symptoms occurred exactly the same where it connects and disconnects repeatedly even using connecting the mouse by using the USB cable directly into the laptop USB port (not using the mouse's USB dongle (2,4 Ghz connection) or Bluetooth connection). Both the lights on the front and back of the mouse blinks as well. By the way, I already contacted Razer Customer Support via Reddit and we exchanged information on the issue at the time of this post and also share my experience along with the proof of photos and videos of the mouse connection issue as well.
Thanks for sharing what you've found out and experienced while using the Razer DeathAdder V2 Pro. By the way, can you send me your case number via PM so I can review your contact history and reach out to the case handler?
Please download and install the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and reinstall the Razer Synapse 3.0. Let me know how it went.
Turn on your mouse to 2.4Ghz mode and the RGB (purple?) light will blink ("boot loop") even if the 2.4ghz receiver dongle is not connected to a USB port.
Turn on your mouse to Bluetooth mode and the RGB (blue) light will blink ("boot loop") even your paired device is not on, or not nearby.
This alone will tell you the mouse is already defective because the 2.4Ghz/Bluetooth connection does not even come into the picture yet.
Wiping, then reinstalling drivers, and wiping, then reinstalling Synapse, would NOT help anything and it is a waste of time. There is something wrong with the hardware, or current firmware, that is onboard the DeathAdder V2 Pro, and is independent of the receiver side (PC).
Well, when my dongle is not connected and my DA is on the 2.4 mode, the purple light is not blinking. It only lights up for a couple of seconds and turns off. It doesn't light up except when moved.
I appreciate this. The team is asking our fellow Insider if they tried doing this since it is part of narrowing down the issue.
Hi norman717! Can you send me a PM, including your device's serial number, so I can further assist you? Let's continue our conversation privately. Thanks for your cooperation.
I am still interested in getting to the bottom of this, as i am an embedded firmware engineer myself, but until now I have not heard a single update regarding this issue. My original Reddit post has had a handful of comments since I created it so it is occurring to users fairly often and Razer MUST RECOGNIZE BY NOW that it is not a one-off thing.
IF it is inherent to the hardware/firmware there SHOULD be an update to prevent this. IF it is unfixable then users that encounter this issue should be covered appropriately.
I have indeed received a replacement mouse and my case has been closed and forgotten, but I highlighted it many times that there is nothing stopping my new mouse from having the same issue again. How can Razer look at this issue and think 'this is fine for our customer's confidence'?
Your point is well taken. I agree with you. However, the team is still investigating it. There's nothing I can publish that will explain the root cause of the behavior and what's the fix at the moment. I've shared this thread to our devs and support for visibility.
It occured when I was in the middle of the game and nothing out of ordinary happened.