Help! Razer Naga X disconnects 2 seconds every time it is plugged in! | Razer Insider
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Help! Razer Naga X disconnects 2 seconds every time it is plugged in!

T

Hello everyone, I am a long time Naga user (since the original naga) and before that I had the original dearhadder. Every razer mouse I had lasted me at least 2 years, some lasted 5. I recently purchased razer naga x from amazon. After connecting it to my PC, I found it disconnecting every time I plugged it in,  works for 2 seconds then disconnects completely. Tried everything; including deleting and reinstalling synapse, changing the USB port, using it on other computers,. to no avail.  Is there any fix?

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6 Replies

T

Anyone?

 

frontcampSkyMagenta925
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  • frontcampSkyMagenta925
    frontcampSkyMagenta925
Rappii89
  • Rappii89
  • Insider Mini
  • 1 reply
  • November 17, 2023

Same issue a half year ago it worked but still sometimes disconnected (i used it only in WoW). Now i wanted play again with the Mouse and the issue got even worse now it does connect/disconnect connect/disconnect connect/disconnectconnect/disconnect everytime. And there is no support for that mouse i think its a software problem. But i think you can give it to the trash because razor dont support that mouse anymore because they want you to buy the new one. saddly that i feel into this trap and i will buy the new one because i think it will work. And i think they should get us a coupon or something because i play with razor tools (sounds weird) since i have a PC and i LOVE the Hardware from them. Even thow i do stream small but i do and i make under the radar commersial for them so please send me and this sad guys that bought this mouse something. You have my Streamer Mail allready so go on!!!

T
frontcampSkyMagenta925
O
3 people like this
  • T
    technoAmazoniteshare369
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    ONYXLightOrangeleet379
frontcampSkyMagenta925
Rappii89 wrote:

Same issue a half year ago it worked but still sometimes disconnected (i used it only in WoW). Now i wanted play again with the Mouse and the issue got even worse now it does connect/disconnect connect/disconnect connect/disconnectconnect/disconnect everytime. And there is no support for that mouse i think its a software problem. But i think you can give it to the trash because razor dont support that mouse anymore because they want you to buy the new one. saddly that i feel into this trap and i will buy the new one because i think it will work. And i think they should get us a coupon or something because i play with razor tools (sounds weird) since i have a PC and i LOVE the Hardware from them. Even thow i do stream small but i do and i make under the radar commersial for them so please send me and this sad guys that bought this mouse something. You have my Streamer Mail allready so go on!!!

This is a freakin trap. Everything works fine until they release a sudden update and after I updated, I cannot use my naga X normally

O

 Yea mine stopped working as well. I bought it on Amazon years ago to replace my Naga Epic from like 2007 or something like that, but I didnt like how sensitive the side buttons were.  Now I need a back up mouse and it wont work at all. Saw somewhere to disable the LEDs which would make it work but Synapse wont detect it. Mouse just flickers pink, and its practically BRAND NEW. I am VERY disappointed in Razer and will not be buying their products again after this. I’m switching to Logitech. I work at a Dispatch Center where many of my coworkers have Razer keyboards and will be letting them know as well. Super shameful.

portalVioletWebcool968

Up i have the same issue with a brand new razer naga x, didnt work straight out of the box ! Plz i dont have any money to replace it!

Persimmonbytethink851

Prior to the update, my mouse was functioning normally on any computer without the need for Synapse. However, post-update, the mouse disconnects every 2 seconds and becomes unusable.
Here are the details of the issue:

  1. Mouse Model: Razer Naga X 
  2. Issue: Mouse disconnects every 2 seconds, not detected by PC or Synapse, and stops working after 2 seconds of being plugged in.
  3. Troubleshooting Steps Taken:
  • Tried using the mouse on multiple computers (5 in total) with the same result.
  • Connected to another 2 PCs, still experiencing the same problem.
  • Tried different USB ports, rebooting the PCs, but the issue persists.
  • Searched for firmware updates or fixes but could not find any solution.

This problem renders the mouse completely unusable. I received the mouse as a gift yesterday, and this issue began immediately after the update

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